Ratings based on 857 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by ヴィアイン東銀座 支配人, Hotel Management
この度はヴィアイン東銀座をご利用いただきまして誠にありがとうございます。ご滞在中はごゆっくりとお過ごしいただけましたでしょうか？満点の評価を頂けましてスタッフ一同大変嬉しく思っております。今後もより良いサービスを」お届けできるよう努めて参ります。お忙しい中口コミのご協力ありがとうございました。またのお越しを心よりお待ち申し上げております。
by A verified traveler
Posted 4 Sep 2023
Very good.
Comment from Hotel Management
17 Sep 2023 by ヴィアイン東銀座 支配人, Hotel Management
Thank you very much for staying at Via Inn Higashi Ginza. And thank you for your compliment.Please consider staying at Via Inn Higashi Ginza again in the future. We look forward to welcoming you back. Thank you for your feedback.Best regards.
by A verified traveler
Posted 26 Jul 2023
Comment from Hotel Management
1 Sep 2023 by Manager of Via Inn Higashi Ginza, Hotel Management
Thank you very much for staying at Via Inn Higashi Ginza.Please consider staying at Via Inn Higashi Ginza again in the future. We look forward to welcoming you back. Thank you for your feedback.Best regards,
by A verified traveler
Posted 12 Jun 2023
Do not book this one unless you really like a hard rock bed and curtains that can't block light. Also no sound proofing at all....
In my room the drainer of the bathtub for shower is stuck. Told the staff but they never fix that. It's a design fault I guess lots of rooms will have the same situation.
Comment from Hotel Management
16 Jul 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you very much for having stayed at Viainn Higashiginza.We apologize for the especially about drain.We are making improvements with our drain.Thank you very much for your valuable feedback.
by A verified traveler
Posted 15 May 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
by A verified traveler
Posted 14 May 2023
N/A
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
by A verified traveler
Posted 20 Apr 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
by A verified traveler
Posted 13 Apr 2023
Very clean and kind staffs
Comment from Hotel Management
26 Aug 2023 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.
