Ratings based on 840 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The hotel unit is quite small as are other hotels in Tokyo. The kitchenette is useful only to do minimum cooking or warm up ready-made food. The staff is friendly and helpful with their limited English. The bed and AC are in good order. There are good and reasonably priced restaurants around. Convenient stores are at every street corner and are well stocked.
Overall, the unit is good for a short stay.
Comment from Hotel Management
29 Apr 2024 by Hotel Mystays Higashi Ikebukuro Reception, Hotel Management
Thank you for staying at Hotel Mystays Higashi Ikebukuro.Your room is equipped with a mini kitchen, so you can prepare simple meals.We hope you will make use of it when you get tired of eating out.Please stay at Hotel Mystays Higashi Ikebukuro again if you are visiting the Otsuka area.We look forward to seeing you again.
by A verified traveler
Posted 3 Apr 2024
Very good budget hotel. Will definitely rent again
Comment from Hotel Management
5 Apr 2024 by HOTEL MYSTAYS Higashi-Ikebukuro Reception, Hotel Management
Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.It will be our pleasure to look forward to more opportunities to welcome you again.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
by A verified traveler
Posted 28 Mar 2024
Were very helpful !
Comment from Hotel Management
1 Apr 2024 by HOTEL MYSTAYS Higashi Ikebukuro Reception, Hotel Management
Thank you for having stayed at HOTEL MTSTAYS Higashi Ikebukuro.We are glad to hear you are satisfied with our services.If you are in Ikebukuro area again, please stay our hotel.Best regards,HOTEL MYSTAYS Higashi IkebukuroReception
by A verified traveler
Posted 24 Feb 2024
Friendly staff
Comment from Hotel Management
24 Feb 2024 by Hotel Mystays Higashi Ikebukuro Reception, Hotel Management
Thank you very much for staying at Hotel Mystays Higashi Ikebukuro. If you have any inconvenience during your stay, please feel free to contact the front desk staff.We look forward to seeing you again.
by A verified traveler
Posted 31 Dec 2023
Room was dirty. We tried to use the microwave but it was unplugged. We called the front desk for help to move the tv stand because it’s blocking the outlet, they don’t understand/speak English very well so it took longer to communicate what we need. When the tv stand was moved the back side of it was filled with dust bunnies. Most of the appliances are also old. Room is not as pleasant as it shows in the picture. We booked for two nights but didn’t want to stay for the second night because of what we saw so we requested for our 2nd night reservation to be cancelled the same night we check in but the hotel refused to give us the refund.
Comment from Hotel Management
1 Jan 2024 by HOTEL MYSTAYS Higashiikebukuro Manager Isogai, Hotel Management
Thank you very much for staying at HOTEL MYSTAYS Higashiikebukuro. However, we sincerely apologize for making you feel uncomfortable during your stay.Regarding the room being dirty and the microwave cord being unplugged, we will report this incident to the person in charge of cleaning and notify all cleaning staff in an effort to prevent it from happening again.Regarding refunds, we apologize for not being able to comply with your request.Thank you very much for taking the time out of your busy schedule to post your valuable feedback.This is a selfish request, but we would appreciate it if you could give us the opportunity to make up for it the next time you use our service.HOTEL MYSTAYS Higashiikebukuro Manager Isogai
by A verified traveler
Very good
Posted 19 Dec 2023 on HotelsGood location and clean. Service was great. I have nothing to complain expect that the walls are very thin and you can hear the other rooms.
I would stay there again
Comment from Hotel Management
21 Dec 2023 by Hotel My Stays Higashi Ikebukuro reception, Hotel Management
Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Hotel Mystays Higashi Ikebukuro Reception, Hotel Management
Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All of our staff are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
14 Dec 2023 by HOTEL MYSTAYS Higashi-Ikebukuro Reception, Hotel Management
Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.We are always humbled to know that our guests are satisfied and delighted with the hotel.We hope to welcome you again in the future.Best regards,HOTEL MYSTAYS Higashi-Ikebukuro Reception
by A verified traveler
Posted 24 Nov 2023
Cleanliness was my only concern. Walls had questionable stains all over, including the mattress. Staff were great and there's an in-building laundry which is great for longer stays. Conbini is across the street and Sunshine City mall just a short walk away. Access to 2 stations, the JR line is about a 7 min walk away and the Marunouchi line is about 10 mins away.
Comment from Hotel Management
13 Feb 2024 by Hotel Mystays Higashi Ikebukuro Reception, Hotel Management
Thank you very much for staying at Hotel Mystays Higashi Ikebukuro.We apologize for any inconvenience caused regarding the stains. If the same thing happens again, please contact the front desk immediately.All of our staff are looking forward to your next visit, and hope that you will have a pleasant stay next time.
by A verified traveler
Posted 24 Nov 2023
I booked a non smoking room but when I entered the room smelt very strongly like cigarettes. The smell seeps in through the vents into all rooms it appears. When I asked hotel staff to amend this they said there were no other non smoking rooms available. A couple days later they provided a deodorising spray which did not get rid of the smell. Will not stay again.
Comment from Hotel Management
24 Nov 2023 by HOTEL MYSTAYS Higashi-Ikebukuro Reception, Hotel Management
Thank you very much for staying at HOTEL MYSTAYS Higashiikebukuro.We sincerely apologize for the inconvenience caused, even though you chose our hotel from among many hotels.We will strengthen our cooperation with the cleaning team and do our best to ensure that we do not miss any odors when checking rooms in advance.Thank you very much for taking time out of your busy schedule to post this valuable post.Best regards,Hotel Mystays Higashi Ikebukuro Reception
