Ratings based on 952 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Liked being close Haneda. Did not like the lack English instructions on how to operate the television.
by A verified traveler
Posted 9 May 2024
近くに神社もあって暇潰しになったし
向かい側にコンビニもあったのが良かったです。
ただチェックインの時、シャトルサービス時間外だと
空港からタクシー利用になります。
by A verified traveler
Posted 30 Apr 2024
The front desk staff were so incredibly helpful they called ahead to verify my next hotel reservations for me and called my cab for me and told me how much the cab trip would cost. Impressed and fair English and very helpful!!!
Comment from Hotel Management
1 May 2024 by Hotel JAL City Haneda Tokyo, Hotel Management
Thank you for choosing Hotel JAL City Haneda Tokyo.We would also like to thank you for taking your valuable time to post your review.All of our staff are happy to receive your compliments.We will use your feedback as an encouragement to improve our services so that you will be more satisfied.If you have the opportunity, please use our hotel again.We look forward to seeing you again soon.Hotel JAL City Haneda Tokyofront staff
by A verified traveler
Posted 29 Apr 2024
Will come back again.
Comment from Hotel Management
30 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 28 Apr 2024
Everything was modern and clean . Very efficiently runner
Comment from Hotel Management
30 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 27 Apr 2024
Yes is sixth time we have stayed at JAL CITY HOTEL.
Comment from Hotel Management
30 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler from Seattle
Posted 26 Apr 2024
Free Shuttle bus to/from Haneda, breakfast included, decent size bedroom, new interior decoration
Comment from Hotel Management
27 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 25 Apr 2024
Ok, but was inattentive in room supplies as only one towel for two people? Also could spurge and provide a simple 50c bottle of water for their guests instead of having to find a local store to buy one. Seems water only available for member guests…what a perk? That said the counter staff and transit bus to/from the airport were excellent, room and hotel on the other hand average at best for the price paid.
Comment from Hotel Management
27 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you very much for choosingHotel JAL City Haneda Tokyo.We would also like to take this opportunity to thank you for taking the time to write this review.We will reflect your feedback in our efforts to provide you with even greater satisfaction. We will make every effort to improve our services.We hope that you will have another opportunity to visit our hotel again. We look forward to welcoming you again.Thank you very much for your kind attention.Hotel JAL City Haneda TokyoFront Desk Staff
by A verified traveler
Posted 24 Apr 2024
We were very happy with the service
Comment from Hotel Management
27 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 22 Apr 2024
Typical Japanese-sized rooms some Westerners may find cramped, but perfect for airport stays with a large bus (not van) to Haneda. Will use again.
Comment from Hotel Management
27 Apr 2024 by Hotel JAL City Haneda Tokyo Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
