Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Nice accommodation for four adults in one room
Comment from Hotel Management
6 May 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
6 May 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 1 May 2024
Good value for money, helpful staff and would book again.
Comment from Hotel Management
1 May 2024 by Hotel JAL City Haneda Tokyo WESTWING, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 28 Apr 2024
Clean modern and convenient with free shuttle to and from airport. Staff is very kind and welcoming. Loved free drink service in lobby lounge! Walkable to train station as well! Excellent experience!
Comment from Hotel Management
30 Apr 2024 by Hotel JAL City Haneda Tokyo West Wing Front Desk, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 28 Apr 2024
Like the friendly staff
Comment from Hotel Management
30 Apr 2024 by Hotel JAL City Haneda Tokyo West Wing Front Desk, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo WESTWING.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception
by A verified traveler
Posted 22 Apr 2024
Nice, clean and comfortable hotel, perfect for an overnight stay with an early fligh from Haneda airport. Free shuttle is frequent and very convenient. Staff was very helpful and kind.
Comment from Hotel Management
22 Apr 2024 by Hotel JAL City Haneda Tokyo West Wing Front Recept, Hotel Management
Thank you very much for choosing Hotel JAL City Haneda Tokyo Westwing.We would also like to thank you again for taking the time to write this review.All of us at Hotel JAL City Haneda Tokyo are pleased to hear your words of praise.We will continue to strive to improve our services for your satisfaction.We look forward to having you stay at our hotel again.We look forward to welcoming you again.Hotel JAL City Haneda Tokyo WestwingFront Desk Staff
by A verified traveler from Cape Coral
Posted 21 Apr 2024
The room was large for Japan standards. Check in was easy via kiosk. Room had enough room for us and our luggage. I loved the instant auto drip coffee. The breakfast was good and had a variety. Would stay here again when I’m in the area.
Comment from Hotel Management
22 Apr 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you again for taking the time to give us your feedback.All of our staff is very pleased to have received your many compliments.We hope that your fatigue has been alleviated.We look forward to welcoming you again.Hotel JAL City Haneda Tokyo West WingFront desk
by A verified traveler
Posted 21 Apr 2024
Staff were very efficient. Timely shuttles to and from the airport.
Comment from Hotel Management
22 Apr 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you again for taking the time to give us your feedback.All of our staff is very pleased to have received your compliments.We hope that your fatigue has been alleviated.We look forward to welcoming you again.Hotel JAL City Haneda Tokyo West WingFront desk
by A verified traveler
Posted 20 Apr 2024
It’s not a tourist area but super close to the airport
Comment from Hotel Management
22 Apr 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing.We would also like to thank you again for taking the time to give us your feedback.We hope that your fatigue has been alleviated.We look forward to welcoming you again.Hotel JAL City Haneda Tokyo West WingFront desk
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
6 May 2024 by ホテルJALシティ羽田 東京ウエストウイング フロント, Hotel Management
この度はホテルJALシティ羽田 東京ウエストウイングにご宿泊いただき、誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿へご協力いただき、重ねて御礼申し上げます。 この度のご滞在がご希望に添えましたようで、大変嬉しく存じます。 今後もご満足いただけるようサービスの改善、向上に努めてまいりますので、また羽田周辺へお越しの際はぜひ当ホテルをご利用いただければ幸いでございます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。
