Ratings based on 170 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Easily in my top-3 list for hotel experience in Japan. Highly recommended.
Comment from Hotel Management
19 Apr 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Alex,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Posted 30 Mar 2024
Great property, with a fantastic location and service
Comment from Hotel Management
1 Apr 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Ashwinkumar,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler from El Paso
Posted 23 Mar 2024
Amazing!! Beautiful hotel with excellent service. The staff make every moment enjoyable offering the most personalized experience. Will go back to this hotel anytime I travel to Tokyo. Excellent in every way!!!
Comment from Hotel Management
26 Mar 2024 by Fanny Guibouret, General Manager, Hotel Management
Thank you very much for being our recent guests in Kyoto and for taking the time to share your kind review.I am thrilled to hear that your experience with us was amazing in every way and that you consider us the best hotel in Kyoto. Your warm words mean the world to us, and we're truly grateful for your support.We strive to provide our guests with exceptional service and unforgettable experiences, and we're delighted that we could make your stay with us so memorable.The entire team will look forward to welcoming you back to Kyoto for another magical experience.Arigato gozaimasu.
by A verified traveler
Posted 14 Mar 2024
Outstanding hotel
Comment from Hotel Management
18 Mar 2024 by Andrew Debrito, General Manager, Hotel Management
Dear scott,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
12 Feb 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Noof,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Posted 24 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Andrew Debrito, General Manager, Hotel Management
Dear emma,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Kyoko,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Incredible property
Posted 1 Jan 2024 on HotelsIncredible location next to the imperial gardens! The staff was amazing, friendly and impeccable in service. Gorgeous views of Tokyo and Mt. Fuji in in the background. Rooms were spacious and beautiful.
Comment from Hotel Management
8 Jan 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Joshua,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
A sincere thank you
Posted 26 Dec 2023 on HotelsEveryone we encountered at the hotel was so hard working, courteous and proactive in their interactions with us. All of the staff we encountered, even those we just past by, offered a warm friendly greeting and an offer of assistance. We felt genuinely welcomed by the hotel staff. The housekeeping’s attention to detail was great down to making sure to dust and wipe down all services and we always had fresh towels, linens and plenty of extra waters in our room. Though the hotel was beautiful and immaculately kept, it was the staff that left a lasting impression. Four Seasons is great hotel brand but the Otemachi staff (even those still learning the ropes) were impressive. We had occasion to witness an employee (perhaps a newer employee/trainee) have a little difficulty with understanding what a guest was asking for. The employee’s reaction after profusely apologizing (there was no need to) took swift action to carry out the guest’s request. After we observed she looked down on herself and her “mistake”. Her supportive senior told her not to worry and that it was just something new she had learned. Such a refreshing supportive team all working together to achieve guest satisfaction! We want to make sure the entire staff is recognized for their teamwork and attention to detail which definitely did not go unnoticed. It was very much appreciated and respected. Thank you! Room 3711, stay 12/18-12/23
Comment from Hotel Management
7 Feb 2024 by Andrew Debrito, General Manager, Hotel Management
Dear Guests,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi
by A verified traveler
Posted 19 Oct 2023
The hotel was magnificent!
Concierge was Great!
The staff and Service was off, especially in Spa and Breakfast.
The pool attendant kept watching us while in pool or jacuzzi and writing things down on a clipboard and talking on their microphone. A very weird experience and difficult to relax while being watched.
Happened both days, wife felt uncomfortable after 1st day and didn't want to go back to pool.
I finally had to ask the Lady to leave us a along the first day, which she was reluctant to do.
Also, for a service charge added to all your bills, ridiculous I had to ask for refills on my water glass at Breakfast.
My $300 onsen experience a night prior to this far surpassed the "Legendary" service I was supposed to receive at the 4 Seasons.
