Ratings based on 2,521 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 26 Apr 2024
Nice, well maintained property.
Reception staff are very helpful.
Large rooms with kitchenette is very useful if you are vegetarian like us.
7 mins walk to Shinjuku-Gyoeme station. 15-20 mins to the other 2 Shinjuku stations or to central Shinjuku shopping areas.
Comment from Hotel Management
27 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your stay experience at Citadines Shinjuku Tokyo!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerly yours,
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your positive feedback.Have a lovely spring season. Sincerely yours,
by A verified traveler
Posted 22 Apr 2024
This hotel was 2 stops away from the main the Shinjuku station. It's far enough away from the crazy buzz of Shinjuku nightlife but still easily commutable to all the major areas of the city. The nearby streets/alley ways had plenty of small local restaurants which offered good dinner options if were we didn't want to venture out for dinner. Of course, plenty of convenience stores around. The room itself was extremely spacious, separate sitting area and kitchenette. Honestly cost us about the same than a single bed room in more central area of Shinjuku. The room was cleaned well daily. Front desk staff were nice and spoke English, we had no issue with checking in or out. They held our luggage for us pre-check in and post check out. I would definitely consider staying here again on a future trip.
Comment from Hotel Management
22 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your stay experience at Citadines Shinjuku Tokyo!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerly yours,
by A verified traveler
Posted 21 Apr 2024
Convenient location for first time Japan travellers! The room is spacious and the hotel includes laundry service, which is helpful.
Comment from Hotel Management
22 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your positive feedback.Have a lovely spring season. Sincerely yours,
by A verified traveler
Posted 17 Apr 2024
Excellent location in Shinjuku. Overall good hotel, room size was good, room was clean, stuff can speak english
Comment from Hotel Management
18 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your positive feedback.Sincerely yours,
by A verified traveler
Posted 16 Apr 2024
Spacious room with comfortable beds
Comment from Hotel Management
18 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your positive feedback.Sincerely yours,
by A verified traveler
Posted 14 Apr 2024
Decent hotel but overpriced for what it is. If you really desire a studio apartment during your stay then this is great for you. The closest train station is about a 8-10 minute walk. The location isn’t bad but there are definitely better options at this price point.
Comment from Hotel Management
14 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We are sorry to hear that our room did not meet your expecations. We appreciate your honest feedback.Sincerely yours,
by A verified traveler
Posted 12 Apr 2024
Room was spacious
Plenty of storage
Great value
Friendly staff
Small birthday gift!
Comment from Hotel Management
14 Apr 2024 by Guest Service Team, Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your positive feedback.Happy Birthday and have a lovely spring season. Sincerely yours,
by A verified traveler
Posted 10 Apr 2024
We had great experience at this place. Staff was above and beyond amazing ! Cleaning services everyday . Perfect location. Every thing is walking distance, 3 min to 7-11. 15 min walk to left and you are in downtown with Godizilla street, Isetan ,don quijote( Donki ) (2 major departmental stores for anything and everything shopping). 14 min walk to shinjuku gyoen park to view cherry blossom. There is bus stop right across hotel to go to near by major shinjuku station. Lots of drug stores near by with cosmetics.
Absolutely pleasure to stay here. We will definitely book this again. Thank you all at Citadine Shinjuku !!
Comment from Hotel Management
12 Apr 2024 by Guest Service Ishigami, Hotel Management
Thank you for stayin g with us. We are gald that your experience in Tokyo was good! Looking forward to seeing you agian when you visit Tokyo. Thank you.
by A verified traveler
Posted 10 Apr 2024
Love it! I will definetely consider for next time!
Comment from Hotel Management
12 Apr 2024 by Guest Service Ishigami, Hotel Management
Thank you for staying with us. We are glad to see that your stay seemed well and you are considering the next time! Looking forward to seeing you again in the future.
