Ratings based on 111 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Convenient!
by A verified traveler
Posted 14 Apr 2024
I can’t believe how lucky we were to have picked this wonderful property for our first trip to Tokyo. I would highly recommend this hotel to anyone!
by A verified traveler
Posted 9 Apr 2024
Great option! Close to metro lines
by A verified traveler
Posted 3 Apr 2024
The location was a great area! Not too hectic like shibuya but still has a night life and PLENTY of restaurants all around. The train station is a 5min walk from the hotel. The only con was the one elevator for all 11 floors. Sometimes it took awhile to catch. Otherwise the staff had great customer service and super helpful! Our room was good but your friends bathroom had a stench of urine that never went away during our stay. We think maybe old shower curtains. Would stay here again overall.
by A verified traveler from Madison
Posted 27 Jan 2024
by A verified traveler
Posted 8 Jan 2024
The room a bit small. But good locatio. Only one lift for entitled building which (L12 )and it takes ages to get the lift. Also the washing machine is not really dry the clothes and some people left their clothes for 5-6 hours after finishing but staff can’t do anything with it as it with PIN code.
by A verified traveler
Posted 6 Jan 2024
Reception staff are courteous. Location is very close to subway lines. Rooms are cramped. Breakfast is not good and very limited. Much better to spend money at nearby cafes.
Comment from Hotel Management
23 Feb 2024 by Best Western Hotel Fino Tokyo Akasaka , Hotel Management
Thank you very much for choosing our hotel.We're sorry you weren't able to have the day off you hoped for.Considering our location in the middle of Tokyo, we tried to give the guest rooms as much space as possible. We will review and improve the restaurant's breakfast.We apologize for any inconvenience. Once again sincerely sorry and thank you very much.We hope to have the opportunity to serve you next time.
by A verified traveler from Ithaca
Posted 29 Nov 2023
Staff were very helpful and the breakfast was very tasty
by A verified traveler
Posted 19 Nov 2023
Staff were very friendly and room was always cleaned neatly when requested. Wish all best westerns in the usa were as good as this best Western in japan
by A verified traveler
Posted 14 Nov 2023
clean and safe
