Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2023
Wonderful place to stay. Convenient to transportation and restaurants.
by A verified traveler
Posted 26 Jun 2023
First time staying at akasaka Excel Hotel tokyu. And it won't be my last. Great service
by A verified traveler
Posted 21 Jun 2023
by A verified traveler
Posted 16 Jun 2023 on Hotels
by A verified traveler
Posted 15 Jun 2023
by A verified traveler
Posted 18 Apr 2023
Clean and conveniently located. Staff are very friendly and accommodating.
Comment from Hotel Management
26 Apr 2023 by 客室マネージャー, Hotel Management
Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied not only with the location of our hotel, but also with the cleanliness of your room and the service of our staff. Thank you very much. We look forward to serving you again when you come to Tokyo.
by A verified traveler
Posted 2 Apr 2023
Staff were very kind and helpful. The room was small. Other than that, everything was wondeful. The location is perfect.
Comment from Hotel Management
17 Apr 2023 by 客室マネージャー, Hotel Management
Thank you very much for staying with us.We are sorry to hear about the small size of your room, but thank you very much for your very good evaluation of our staff and the hotel's location.We look forward to having you stay with us again
by A verified traveler
Posted 27 Mar 2023 on Hotels
by A verified traveler
Average hotel
Posted 18 Mar 2023 on HotelsRooms are very noisy - single glazed windows meant you heard everything on the street.
Still a lot of needless paranoia around COVID including use of environmentally unfriendly gloves for breakfast which are little value apart from wasting plastic and which will end up on a landfill somewhere. Japan eased rules surrounding masks but we were still obliged to wear them for breakfast.
Comment from Hotel Management
17 Apr 2023 by 客室マネージャー, Hotel Management
Thank you very much for staying at our hotel.We are very sorry that the noise from the road caused you discomfort during your stay.We use vinyl gloves for safety and cost reasons. Also, regarding the wearing of masks, many people are still concerned about the effects of not wearing masks in public places. We appreciate your understanding.We thank you very much for your feedback.
by A verified traveler
Posted 14 Mar 2023 on Hotels
