Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The room was quite small, but had a nice experience overall. The staff were friendly and helpful. The only issue was there is only one elevator for 14 floors and only two sets of washer/dryers.
by A verified traveler
Posted 23 Apr 2024
Rooms are definitely tight, especially for 2 people. Price is clearly for the great location.
Comment from Hotel Management
24 Apr 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.Regarding the size of the guest rooms, our hotel is designed to be compact, but there are some rooms with space in front of the bed for you to spread out your suitcase. Please inquire with the front desk staff about changing your room if there is availability.We will do our best to ensure that you feel that the service provided by our staff and the facilities in the rooms are worth the price.Thank you for your valuable feedback.
by A verified traveler
Posted 22 Apr 2024
I like the location, right in the heart of Shibuya.
One more elevator would have been better to have. Only one elevator sometimes is too slow to take you in and out of the hotel.
Comment from Hotel Management
22 Apr 2024 by Receptionist/ Ishi., Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. As you mentioned, there is only one elevator at our hotel, so depending on the time of day you may have to wait. We apologize for the inconvenience. We will strive to improve our services based on the opinions we receive from our customers. Thank you very much.
by A verified traveler from Everett
Posted 20 Apr 2024
Small rooms but adequate. Close to everything in Shibuya
Comment from Hotel Management
22 Apr 2024 by Receptionist/ Ishi, Hotel Management
Thank you for using APA Hotel Shibuya Dogenzakaue. Thank you very much for choosing our hotel among the many hotels available. Shibuya is a station with good access. We hope that you will use our hotel again when you are in the area.
by A verified traveler
Posted 15 Apr 2024
The rooms are rather small (Japanese style) but OK. The price is acceptable for central Tokyo.
Comment from Hotel Management
18 Apr 2024 by Receptionist/ Ishi, Hotel Management
Thank you for your stay. The rooms at APA Hotel are compact and environmentally friendly. We will continue to improve our services based on your feedback.
by A verified traveler
Posted 13 Apr 2024
The rooms are tiny but awesome! Very clean and cozy. We really appreciated the location too, walking distance from everything in Shibuya.
Comment from Hotel Management
13 Apr 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.We are glad to hear that you were generally satisfied with your stay. We hope you had a relaxing stay with us.On the other hand, we apologize for any inconvenience caused by the size of your room. The room sizes are the same, but some rooms have a space in front of the bed where you can easily spread out your suitcase.We can change the room if there is availability. Please inquire with the front desk staff.Thank you very much for your valuable feedback.
by A verified traveler from Malmo
Posted 12 Apr 2024
Where to begin. The toilet in the airport was cleaner than the hotel room. The room had awful sweat like aroma. Everywhere very dusty and lots of stains. I’m not sure if the room was vacuumed properly once in my seven days of stay. One of my worse experiences.
Comment from Hotel Management
17 Apr 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.However, we are very sorry for the inconvenience caused by the inadequate cleaning of your room.We will check the rooms you stayed in to determine the cause of the odor and make improvements. Regarding carpet cleaning, we use an adhesive carpet cleaner during your stay. We do not use a vacuum cleaner during your stay in order to avoid accidentally getting your personal belongings caught in the vacuum cleaner.The front desk staff will strengthen the check system and instruct the cleaning staff regarding inadequate cleaning.We are very sorry for the inconvenience caused. Thank you for your valuable feedback.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.We are very pleased to hear that you were generally satisfied with your stay at our hotel.We will continue to make efforts to improve our quality and services to satisfy our guests.Thank you for your valuable feedback.
by A verified traveler
Posted 8 Apr 2024
Crazy vibe
Comment from Hotel Management
11 Apr 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. We are very pleased to receive a perfect score from you.We will continue to improve our quality and service to provide a more comfortable environment for our guests.We look forward to welcoming you again.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Receptionist/Kujira, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.We are very pleased to receive your high evaluation. We hope you had a relaxing stay with us. All of our staff will continue to make every effort to make the hotel even better in the future.We look forward to welcoming you back to our hotel.
