Ratings based on 983 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
:)
Comment from Hotel Management
17 Apr 2024 by フロント 松尾, Hotel Management
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。今回のご宿泊はいかがだったでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。
by A verified traveler
Posted 13 Apr 2024
Excellent staff and location, but this place is really SMALL... very little space other than bed and table
Comment from Hotel Management
14 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you for choosing APA Hotel Nishiazabu. Although our guest rooms are compact, they are designed to allow you to reach all the switches while lying on the bed. Our entire staff will make every effort to ensure that our guests have a comfortable stay. Thank you very much for taking time out of your precious time to write to us.
by A verified traveler
Posted 5 Apr 2024
This hotel would be perfect for those travellers who spend all day exploring and just need somewhere to sleep. It was a longer commute to Shibuya (30ish minutes) than we anticipated, so it may be more convenient to stay somewhere closer. The room itself could do with a deep dust, but otherwise as expected for a Japanese hotel room.
Comment from Hotel Management
8 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu. Although you chose APA Hotel Nishiazabu from among many hotels, we are sorry for your discomfort regarding the guest room cleaning. We will share this information with our cleaning staff to improve the situation, and will also strengthen room checks by the front desk staff. Thank you very much for taking time out of your precious time to write to us.
by A verified traveler from FPO
Posted 2 Apr 2024
The hall ways are so dirty
Comment from Hotel Management
3 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu.Although you chose APA Hotel Nishiazabu out of many hotels, we are very sorry for the inconvenience caused to you by the inadequate cleaning of the common areas.We will proactively work on improving and repairing the facilities, and our staff will once again strictly enforce the check system.Thank you very much for taking time out of your precious time to write to us.
by A verified traveler
Posted 1 Apr 2024
Bathroom fell apart & room was super hot, even with the window open
Comment from Hotel Management
1 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you for choosing APA Hotel Nishiazabu.However, we sincerely apologize for the inconvenience caused to our guests by the deficiency in the guest room. We sincerely apologize for the inconvenience caused.Our staff will conduct a careful check and provide a space where our guests can relax.Thank you very much for taking time out of your precious time to write us.
by A verified traveler
Posted 1 Apr 2024
Very friendly staff and a delicious breakfast option. Within walking distance of a beautiful scenic park! And the train is only a 5 to 8 minute walk away and it doesn't take long to get to Shibuya.
Comment from Hotel Management
1 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu. We are very pleased to hear that you were satisfied with our services. We are glad to hear your compliments about our staff's service. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
by A verified traveler
Posted 31 Mar 2024
The place is accessible to a lot of tourist area near Tokyo.
Comment from Hotel Management
1 Apr 2024 by Front Desk Matsuo, Hotel Management
Thank you for choosing APA Hotel Nishiazabu.The closest station to our hotel is Hiroo Station on the Hibiya Line. It is very popular among our guests for its easy access to everywhere.Thank you very much for taking time out of your precious time to write this message.We all look forward to welcoming you back to our hotel.
by A verified traveler
Posted 29 Mar 2024
size is very small and sheets are dirty. We also found garbage that belongs to previous customers under the bed.
Comment from Hotel Management
29 Mar 2024 by Fujimura, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu. We apologize for any inconvenience caused by the cleaning of your room. We will share the information with our cleaning staff to improve the level of cleaning and strengthen room checks by the front desk staff to ensure guest satisfaction. Thank you very much for taking time out of your precious time to write to us.
by A verified traveler
Posted 27 Mar 2024
Staff are friendly. Easy to check out
Comment from Hotel Management
28 Mar 2024 by Front Desk Matsuo, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
by A verified traveler
Posted 23 Mar 2024
Convenience to metro, buses, and stores. Great neighborhood, and walkable
Comment from Hotel Management
24 Mar 2024 by Front Desk Matsuo, Hotel Management
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.
