Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Good location. Little to no space in hotel room
Comment from Hotel Management
24 Apr 2024 by Front desk Toho., Hotel Management
Thank you for staying at APA Hotel Higashi Shinjuku, Kabukicho East.We apologize for any inconvenience caused during your stay.However, APA Hotel rooms are designed in consideration of the environment and contribute to the reduction of carbon dioxide emissions.We will share your feedback with our staff and strive to improve the quality of our services.Thank you very much for your valuable review.
by A verified traveler
Posted 19 Apr 2024
Thank you so much for the stay! Loved Japan and the hotel was exactly what I was hoping for.
Comment from Hotel Management
20 Apr 2024 by Receptionist Aoki, Hotel Management
Thank you for staying at APA Hotel Higashi-Shinjuku, Kabukicho Higashi.We are very happy to receive your highest praise from our guests.We will continue to make efforts to improve our services so that you will come back again.We look forward to seeing you again when you come back to visit Japan.Thank you very much for taking time out of your busy schedule to submit your comments.
by A verified traveler
Posted 3 Apr 2024
Good location
Comment from Hotel Management
3 Apr 2024 by Front Desk Nishikawa, Hotel Management
Thank you very much for staying at APA Hotel Higashi Shinjuku, Kabukicho Higashi.We are very honored to receive your compliments.Thank you very much for your valuable feedback.
by A verified traveler
Posted 2 Apr 2024
Location was great, walking distance to three main stations. Good price, no complains. Make sure you study where you want to base your stay, there is an APA hotel in every main Tokyo location
Comment from Hotel Management
2 Apr 2024 by Front Desk Hasegawa, Hotel Management
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho East.All of us at APA Hotel Higashi-Shinjuku Kabukicho East are very pleased to receive your high evaluation.Our hotel is conveniently located in downtown Tokyo for easy access.The APA Hotel Group is located all over Japan, and we look forward to serving you in the future.
by A verified traveler
Posted 25 Mar 2024
Lovely space. You can connect your phone to the tv. There are several train stations around.
Comment from Hotel Management
25 Mar 2024 by Front Desk Seki, Hotel Management
Thank you very much for staying at APA Hotel Higashi Shinjuku, Kabukicho East.All of us at APA Hotel Higashi Shinjuku Kabukicho Higashi are pleased to hear that you enjoyed your stay with us.We are pleased to hear your compliments about the mirroring function and our hotel.We will continue to strive to be the hotel of choice for our guests.Thank you again for taking the time to give us your feedback.We hope you will visit our hotel again when you are in the neighborhood.We look forward to serving you again.
by A verified traveler
Posted 17 Mar 2024
The property was in poor condition. My room had some brown liquid dried on several of the walls and the hotel is a 10 minute walk to Shinjuku station, through the city’s red light district.
Comment from Hotel Management
17 Mar 2024 by Front desk Seki, Hotel Management
Thank you very much for staying at APA Hotel Higashi Shinjuku, Kabukicho East.We sincerely apologise for any discomfort caused to you on this occasion.We aim to improve our hotel to satisfy our guests, and we will take your feedback into consideration.As you mentioned, the hotel is only a 10-15 minute walk from Shinjuku Station. The nearest station to the hotel is Higashi-Shinjuku Station. This is a 2-minute walk away.Thank you again for taking the time to give us your feedback.We look forward to welcoming you again.
by A verified traveler from Miami
Posted 10 Mar 2024
Great location, excellent service from the staff.
Comment from Hotel Management
10 Mar 2024 by Front Desk Nishikawa, Hotel Management
Thank you very much for staying at APA Hotel Higashi Shinjuku, Kabukicho East.We are very pleased to receive your compliments.As you mentioned, our hotel is located very close to the subway station and has easy access to various places in Tokyo.There are also many convenience stores and restaurants nearby, so you can easily find what you need during your stay.We also place special emphasis on the customer service of our staff.Thank you very much for your valuable feedback.
by A verified traveler
Posted 10 Mar 2024
Overall loved this locations. Pillows were a tiny bit harder than I would have liked and the rooms can get a bit cold during winter as you can’t control the temperature. However, even aside from this, the staff was amazing, checking in and out was easy, and it was in an excellent spot in town, right next to a key station.
Comment from Hotel Management
11 Mar 2024 by Receptionist Hasegawa, Hotel Management
Thank you for staying at APA Hotel Higashi-Shinjuku Kabukicho East.We would like to thank you again for your compliments on our excellent staff.There is a centralized controller by the bedside of the guest room to control the temperature of the air conditioner.Our hotel is located in downtown Tokyo and there are many restaurants in the vicinity.Shinjuku station and the bus terminal are also convenient to go sightseeing to major spots.
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Clark Ando, Hotel Management
Thank you very much for staying at APA Hotel Higashi Shinjuku, Kabukicho East.We are very honored to receive such a high evaluation from our guests.Thank you for taking time out of your busy schedule to write this review.We look forward to welcoming you again.
by A verified traveler
Posted 24 Jan 2024
Great location and superb service
Comment from Hotel Management
25 Jan 2024 by Clark Ando, Hotel Management
Thank you for staying at APA Hotel Higashi Shinjuku, Kabukicho East.We are very pleased to hear that you were satisfied with your stay at our hotel.We look forward to welcoming you again.Clark Ando
