Ratings based on 980 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
This hotel was closest to the airport and I picked it in desperation after a cancelled flight. Stay somewhere else until Red Roof overhauls what was apparently a Days Inn moments before I stayed there.
Comment from Hotel Management
8 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Elizabeth, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE - AIRPORT. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Antonio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
Looks dingy and has a strange odor in the lobby. Surprisingly the room I stayed in was very well maintained and clean. Not a bad room. Not bad at all for the price.
Comment from Hotel Management
2 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Lee, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE - AIRPORT regarding the clean room and affordability. I do apologize for the foul odor you described with the lobby along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
We had the rare room that did not face a parking lot.
Comment from Hotel Management
2 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tom, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE - AIRPORT. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 May 2024
Only had two towels in the room and when asked for more was told we would have to wait untill the next day.
Comment from Hotel Management
31 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Elizabeth, I am so sorry to hear that your most recent stay with us at the RED ROOF INN CHARLOTTE - AIRPORT did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that your stay was hindered by the towel situation you mentioned. We at Red Roof take this quite seriously and will take your comments into consideration so we can improve. Thank you again for taking the time for sharing your feedback. We hope to host you again soon.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Erick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Baraka, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Management, Hotel Management
thank you for your feedback
by A verified traveler
Posted 22 May 2024
Hotel was needed due to missed connection at Charlotte airport.
Room itself was clean. All around the hotel is awful. Half of the hotel is closed up and partly torn down..
There was no hair dryer.
I would never stay there again.
Comment from Hotel Management
22 May 2024 by Management, Hotel Management
we are saddened to hear that you wouldn't stay with us again. our hotel is fully opened non is closed, we are sorry to hear that you did not have a hair dryer however those amenities are due to the room type that you reserve for not all rooms have those, we do hope if you are ever in charlotte again that you will give us another chance to make your stay a better one
