Ratings based on 134 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Un hotel hermoso colonial, con todo lo necesario para pasar unos días a gusto.
by A verified traveler
Posted 15 May 2024
The hotel is the best in town, breakfast included was good (concerned that some things, like butter and jams, were left out in the heat during the day). Knowing they are the best has made management comfortable and have yet to update services such as add AC/heaters to rooms - the weather during our stay was in the 90s with no AC and at the very end we were offered a fan; and give maintenance to rooms and grounds, such as to doors - several doors need repair as they don't close properly and you can see the inside from the outside. We arrived on a Friday (Mother's Day in Mexico) and were told that the hotel's restaurant was open - at first we were not going to be seated because we needed a reservation because of the special day... but we were hotel guests! We never got into the pool during this trip - it was dirty. But yes, we would go back (because it is the best in town); hopefully at our next trip the hotel will show some improvements to be considered the 3 stars it is rated (I would not mark is as "Wonderful" with 9/10, but simply good).
by A verified traveler
Posted 25 Mar 2024
Great property, conveniently located, helpful staff.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Silvia , Hotel Management
Buen día, gracias por su calificación.Saludos.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Very pleasant,staff is polite and smiling, room clean and spacious, right on the main Plzaza.
Comment from Hotel Management
19 Feb 2024 by Hotel San Francisco, Hotel Management
Good dayThank you for your comments and rating, we look forward to seeing you soon.
by A verified traveler
Lovely
Posted 12 Feb 2024 on HotelsLovely remodeled old building in the center of town is safe and comfortable. Feels like a vacation just arriving there in the grand atrium. Rooms are large and tidy. Service is very nice. Pool wasn’t clean but it was too chilly to use anyway. It’s cold in the morning so breakfast, which is semi-al fresco involves coats but it’s a great spread with friendly service. WiFi was good in public areas but a little weak in the room- still ok though.
Comment from Hotel Management
19 Feb 2024 by Hotel San Francisco, Hotel Management
Good dayThank you for choosing Hotel San Francisco Tlaxcala as your venue for your stay.I appreciate your rating and comments, we hope to see you soon in this home.Greetings.
by A verified traveler
Downward spiral.
Posted 10 Feb 2024 on HotelsI’m so disheartened by Posada San Francisco’s supposed “renovation”. For more than 20 years, I have traveled to Tlaxcala for business with the hotel as my home away from home. Its serious wear and tear was offset by the charm of the equipales and dear staff.
Being the only higher end destination in a flourishing city that has an extraordinary cultural draw, they had an opportunity to polish it off and expand its base. Instead, every detail—-from art to sinks to tasteless furnishings throughout—-was a disaster. Icing on the cake? A portable heater was brought into the room because the hotel system was so old they couldn’t find parts.
The staff wasn’t representative of what the hospitality industry is working so hard to achieve in these booming travel economy.
Perhaps the upstairs restaurant is a saving grace, but we didn’t have a chance to visit.
I can only hope they read this review and tune the details that they missed during the full year shutdown during COVID. Perhaps hire a designer to highlight the architectural glory of what was once a lovely Tlaxcala retreat?
by A verified traveler
Stay here ..
Posted 17 Jan 2024 on HotelsReally lovely hotel , we took advantage of the 2for 1 happy hour and ate in the restaurant- great food.
So easy - car parking & English speaking receptionist. Breakfast.. spoilt for choice
Comment from Hotel Management
17 Jan 2024 by Silvia , Hotel Management
Thank you for choosing Hotel San Francisco as the venue for your stay. We look forward to seeing you soon.
by A verified traveler from sammamish
Posted 26 Dec 2023
Comment from Hotel Management
27 Dec 2023 by Silvia , Hotel Management
Buenas tardes, gracias por considerarnos como sede para su estancia.Me gustaría saber su puntuación y comentarios para retroalimentar el área correspondiente y mejorar nuestro servicio.Los esperamos pronto.
by A verified traveler
Posted 22 Nov 2023
Beautiful hotel with kind and courteous staff. Hotel was clean, comfortable, and well appointed. Can’t beat its location. I definitely recommend it!
Comment from Hotel Management
10 Dec 2023 by Silvia , Hotel Management
Good day dear Gabriela, thank you for choosing Hotel San Francisco Tlaxcala as the venue for your stay, we remain at your service, we look forward to seeing you soon.
