Ratings based on 242 Verified Reviews
3.6 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
In search of socialism
Posted 8 Dec 2023 on HotelsA three week trip to Albania to include Christmas to see the old soviet style brutalist buildings before they are gone
Nice hotel but the only surprise was a 100 Euro damage deposit that wasn’t on the listing and an 8 am check out in the morning
Cure pet cat in the hotel and great breakfast every that keeps you going for the rest of the day
by A verified traveler
Posted 26 Sep 2023
Dirty place not clean. Tv not working . Hidden price you have to pay 25 Euro every night extra. It seems to me they are stealing money through this property not managing the property. When I told them I am customer they said to me the rule is rule I said ok where is the swimming pool that shows on the website as there is no pool. Also. the door lock is not working I told the reception and they didn’t not fix it.
by A verified traveler
Posted 9 Sep 2023 on Hotels
by A verified traveler
Posted 8 Sep 2023
Hidden fees. We got the property and they sent us to another hotel. Staff was terrible.
by A verified traveler
Posted 23 Aug 2023
It was a horrible experience which makes me wonder Expidia and other sites are letting people to book this please which is completely scam nothing like the pictures a lot of charges upon arrival please do not book if you do not want to ruin your trip.
by A verified traveler
Very disappointing -do read
Posted 21 Jul 2023 on HotelsVery disappointing. Arrived to be told €50 (2 nights @ €25pp) for providing service. It was not mentioned at time of booking, but was highly in an email sent two hours before my arrival. I was flying in at that time!
€100 deposit in CASH only, despite it saying credit cards accepted on the booking.
Room was unlike pics, towels had holes, no toilet paper, soap or shampoo. I woke to find my bathroom flooded - even though I had only brushed my teeth the night before.
There was no lift, whilst the breakfast room remained in darkness.
Check out was by 8.00am or €35 per hour surcharge.
The hotel was cheap, but that does not excuse poor standards or attempts to rip people off.
One saving grace was the guy in reception (wore glasses), who I saw twice. He was more understanding and appeared sympathetic.
by A verified traveler
Posted 21 Jun 2023
First under no circumstances were we told that we had to pay €150 on arrival for services and taxes.
Second the first room that we checked into was stinking of cigarettes smoke, the lights not all worked, in the bathroom the shower door was broken and only had on door on it, water water would run out like a tap.
We asked for a change of room and the reception offered the next room, on arrival the water heater was dripping water from both sides, one side onto the floor resulting in a puddle, the other side was dripping Into the hair dryer ( which we only noticed the next morning), the shower also didn’t work properly.
As a result we asked to move again which the reception said there was no other rooms and that MAYBE in the morning there might be a chance as they were full.
As the hotel seemed to be empty we decide to forget the trouble of talking again with reception as communication in English was very difficult as no one really seemed to speak English, as decided to check out that morning. No refund of car parking which I paid extra as a result of having to be crazy to drive in the city (seem at least eight crashes in 1 1/2 days) parking was only a space behind the building.
All together can’t possibly rate this hotel as zero is not low enough.
Don’t get me wrong, Albania is a beautiful and exciting country.
by A verified traveler
Posted 6 Jun 2023 on Hotels
by A verified traveler
Posted 31 May 2023
We booked a large family room that claimed to sleep 6, have 2 bathrooms, and at least 1 large bed and 2 smaller beds. When checking in, the concierge seemed extremely unhappy to be helping us. There was some confusion over the 12000 LEK cash deposit that was required. He sent us to our room, which was a tiny room with 1 bed. Not what we had asked for. We showed our confirmation number and what we had paid for. He sent us to another room after having to charge his phone for a bit. This was a larger room with still 1 bed and now an odd shaped couch. The air conditioning wasn’t working either. We called the property manager and were told they’d call us back. One of the men who worked there came to tell us he has another room. We told him the A/C wasn’t working and he said “yeah”. He then gave us another small room with 1 large bed and 1 small bed. Still not what we asked for but we needed a place to stay so we took it. The shower didn’t have a wall or curtain and there was simply a tiny, broken ledge. Water went everywhere. The door to the balcony had a large piece of broken glass missing on the outside. The man who gave us the room said “yes, but it’s on the outside”. Very unprofessional, with bad service, and no help whatsoever. It seemed like pulling teeth to even ask a question.
by A verified traveler
