Ratings based on 100 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The service was excellent on all levels- very helpful receptionists, polite and speedy service in the restaurant, outstanding cleaning of rooms! This is a wonderful hotel that is conveniently located- will recommend it to all my friends traveling to Albania!
Comment from Hotel Management
12 Jun 2024 by Elio N., Hotel Management
Dear.Mrs ElisabethThank you for choosing Hermes.Looking forward to have you here at Hermes again.Best regardsElio N.Front desk Manager
by A verified traveler
Posted 13 May 2024
Great little hotel
by A verified traveler
Posted 9 Apr 2024
A safe in the rooms would be an improvement
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Elio, Hotel Management
Dear Mrs.Jenny!Thank you for choosing Hermes.It was a pleasure having you and your family here.Best regardsElio N.Front desk Manager
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Posted 3 Aug 2023
by A verified traveler
Fantastic hotel - it’s recommended
Posted 19 Jul 2023 on HotelsGreat comfortable and clean hotel in a central location. Brilliant breakfast, with a huge selection, though they could do with a slightly bigger dining room to accommodate the volume of guests at breakfast at busier times (there’s sometimes a long queue). Lounge area in reception is also a great space to relax. Very friendly and helpful staff too. I would definitely recommend this hotel.
by A verified traveler
Posted 25 Jun 2023 on Orbitz
The staff at the hotel were accommodating, but my family and I had several issues with our room. Here are the issues we encountered:
There was only one family suite available, and the air conditioner was not working in one of the rooms. As a result, we had to split our family between two rooms for one night. They gave us a different room, but it was still inconvenient.
We found major mold in one of the restrooms, which appeared to be black mold that can release toxic spores into the air. We reported the issue to the front desk, and they said they would clean it. However, they only wiped the wall, and the issue was not resolved.
Each time people would smoke in the basement’s restaurant, all second-hand smoke was blowing into our room. Additionally, extremely loud live music did not stop until midnight on Friday.
There was a lot of trash around the property outside our room window.
There was no parking available, and there was a tall flight of stairs to the entrance, which made it difficult to carry our luggage.
We hope that the hotel can address these issues to improve the experience of future guests. Also Orbitz should scan the quality of hotels they market especially for the ones that could potentially have health risks that can cause lifelong issues.
Comment from Hotel Management
26 Jun 2023 by Elio N., Hotel Management
Dear Mrs.MigenaThank you for choosing Hermes.We are sorry about all the issues you listed here.We do our best and we will fix all that.Best regards
by A verified traveler
Good central hotel.
Posted 22 May 2023 on HotelsGreat little hotel with a great location. It's 10 minutes walk from the main square but also 10 minutes walk the opposite direction to the football stadium and grand park. There are lots of food options around the hotel. The room was ideal for us as we were using it as a base to just go back and sleep. I found the bed very comfortable too which is something you need when you've been out all day doing lots of walking! Staff were helpful and friendly and because it is a small hotel, they knew guests individually which was good.
Comment from Hotel Management
22 May 2023 by Elio N., Hotel Management
Dear valuable Guest,Thank you so much for your kind words.Looking forward to have you at Hermes again.Best regards
by A verified traveler
Posted 4 May 2023
Situated in the central area with plenty of bars around.
