Ratings based on 594 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The front desk staff are super helpful, kind and patient!
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Elizabeth,It was truly a pleasure to welcome you to Hilton Garden Inn Chicago/Tinley Park! We're thrilled you had an enjoyable experience and that you appreciated the attentive and helpful hospitality our team provided. We will be sure to pass along your kind words! Thank you for sharing your lovely review, and we hope to have the opportunity to host your next visit to the area.
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 27 May 2024
The pool was closed the 3 days we were there and they didn’t offer a discount
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Jennifer,We are grateful you took the time to offer feedback on your recent stay. We take all input to heart, as we always aim to exceed guest expectations by providing excellent accommodations, amenities, and service throughout our property. We regret that you were unable to use the pool during your stay, and we hope you will give us an opportunity to change your perception of our property in the future.
by A verified traveler
Posted 20 May 2024
Front desk staff members are just wonderful!! They are very warm and welcoming, they make you feel right at home. Rooms are clean and comfortable, and very quiet. Highly recommend!
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Gena,It was an honor to have you stay with us at Hilton Garden Inn Chicago/Tinley Park. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you felt comfortable in your room. With so much to do in Chicago, we hope to see you again soon.
by A verified traveler
Posted 6 May 2024
The Hilton was a great hotel! The room was very clean and the staff was friendly. We would stay here again.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Ashley,Thank you for choosing Hilton Garden Inn Chicago/Tinley Park and for sharing such a lovely five-star review. Our team works hard to ensure our guests have a perfect stay, so they will be delighted to know you were impressed with their kind service and our spotless accommodations. We look forward to welcoming you back for another memorable visit.
by A verified traveler
Posted 5 May 2024
The shower had the force of a power washer. It was terribly strong and not pleasant.
Also, management allowed a bunch or Harley motorcycles to park in the canopy under the front door. At 6am one of these characters decided to fire up his bike and let it idle....we were on the far end of the hotel and it woke us up...very annoying. I have to believe this woke up half the guests in the building!
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Bill,Thank you for your feedback, we will use it to continue to improve our guest experiences. We regret to hear about the noise you experienced. Although this is not typical, we are always on hand to correct anything that is less than perfect and apologize for it interrupting your sleep. We hope you consider staying with us again at Hilton Garden Inn Chicago/Tinley Park.
by A verified traveler
Posted 4 May 2024
Very clean friendly staff only thing was a little upset got locked out my room and had to go up to the front desk twice since the key wouldn’t work either times
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Casstia,Thank you for your review and for giving us a perfect rating. We are delighted you had an enjoyable overall visit, and we appreciate you mentioning our hospitable team and the high standards of cleanliness we adhere to. That said, we apologize for the inconvenience you encountered with the keycard, and we'll be sure to share your feedback with our team to determine ways of improving in this respect. It was truly a pleasure having you here, and we hope you return soon.
by A verified traveler
Posted 4 May 2024
Nice place. Near highway,
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Jacob,Thank you for your review and for giving us a perfect rating! We are delighted you had an enjoyable visit, and we appreciate you mentioning our fantastic location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
by A verified traveler
Posted 28 Apr 2024
The property is a bit dated but well kept and clean. The customer service was beyond outstanding and a reason we would stay here again if ever in the area. Huge shout out to Jo and Maggie who were exceptional.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Dennette,We enjoyed hosting you at Hilton Garden Inn Chicago/Tinley Park. It's wonderful that we impressed you with our exceptional service and clean environment. On behalf of Jo, Maggie, and the rest of our team, we hope to see you again!
by A verified traveler
Posted 21 Apr 2024
Staff was very nice and accomodating, great stay as usual.
Comment from Hotel Management
22 Apr 2024 by Kelly, Hotel Management
Thank you Michelle for your kind review. We look forward to seeing you again soon.
