Ratings based on 233 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Like the old boutique look but new vibe
by A verified traveler
Posted 26 May 2024
Staff is very friendly and welcoming. Rooms are spacious.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 7 May 2024
Stylish, very clean, good supply of food for snacks and breakfast, thoughtful options for reading and games in common area, warm welcome. And plenty of space in a unit arranged like a one-bedroom condo. One of the most enjoyable places we’ve stayed in decades of travelling.
Comment from Hotel Management
9 May 2024 by Balsam Suites, Hotel Management
Thank you for your wonderful review. We are very happy you enjoyed your stay! Hope to see you again soon.
by A verified traveler
Posted 14 Mar 2024
The room and the hotel were clean but overall everything was very cheap. I didn't expect the non groomed receptionist with no welcoming smile. There is no reception area.The breakfast area was messy, with non standard arrangement for a hotplate and plastic utensils and poor selection of items to eat. Nothing made me feel exited to be there. Skip the smaller than standard pool table. Quailty is in the details.
by A verified traveler from Kingston
Posted 26 Feb 2024
Very nice place to stay. Comfortable rooms.
by A verified traveler
Posted 2 Feb 2024
The owners are so welcoming, the rooms are large and clean and filled with up to date amenities and lots of extras (24hr breakfast bar, laundry, netflix, etc.)
I would absolutely stay here again.
by A verified traveler
Posted 23 Nov 2023
The staff went out of their way to make sure I was feed, comfortable and had everything I needed. The room was lovely, very clean, nice soaker bathtub. Am extremely satisfied and would definitely stay there again. I would very much recommend this hotel.
by A verified traveler
Posted 21 Nov 2023
Large, comfortable room with easy to access midnight snacks and breakfast area. Also
by A verified traveler
Posted 7 Nov 2023
It was a very cozy place to stay clean an prefect for a 4 day get away for me an my partner
