Ratings based on 28 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards,
by A verified traveler
Posted 23 Oct 2023
Very nice stay. Professional and attentive staff. Excellent customer service
Very clean hotel will definitely return
Comment from Hotel Management
23 Oct 2023 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards,
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
20 Oct 2023 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards,Macedolian CatalinTresor Le Palais*****
by A verified traveler
Posted 30 May 2023
Staff were amazing and very comfortable.
Comment from Hotel Management
5 Jun 2023 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards
by A verified traveler
Posted 30 May 2023
Horrible experience.
The light in the room kept shutting off. While showering I was left in complete darkness 4 times.
The staff said this happened because the control panel was extremely sensitive and if you left a fingerprint on it this would happen, but it still happened even after they cleaned it with alcohol.
There was mold in the shower! And water leaked everywhere. After getting out of the shower there was a puddle on the floor that went all the way to the bathroom door.
A wedding took place below our room, and the loud music and noise did not stop until 3 am. When we asked for a quieter room and one with functioning lights, the manager said we had to pay extra for an upgrade! We checked out the next day because of the horrible experience, and the manager refused to refund our money for the night we didn’t stay, even though the front desk people told us we would be refunded the money!!!
Do not be fooled. This is not a 5 star hotel, it is a two star hotel at best! I wish I could post the photos of the room.
Comment from Hotel Management
30 May 2023 by Macedolian Catalin, Hotel Management
Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We always value the opinions of our guests as they help us in our ongoing efforts to improve our services.However, upon careful review of your comments, we would like to address certain aspects that seem to have been misconstrued. We understand that you requested a free upgrade during your stay, and we regret any disappointment caused by our inability to fulfill that request. As a hotel, we strive to accommodate our guests' preferences to the best of our abilities. However, please note that free upgrades are subject to availability, and unfortunately, we were unable to offer one during your visit due to high occupancy levels during that period.We would like to assure you that the information provided in your review regarding the service and facilities is not accurate. We take great pride in delivering exceptional service and maintaining high standards throughout our property. Our team of dedicated professionals goes above and beyond to ensure our guests have a memorable experience during their stay. We have thoroughly investigated your claims and found them to be inconsistent with our records and the experiences of other guests who stayed during the same period.We understand that you may have been disappointed by not receiving the upgrade you desired, but we believe it is important to maintain honesty and transparency in our communications. We would like to emphasize that our staff could not provide such an argument in regards of the lights kept shutting down because of the your fingerprints the reason being is that our hotel rooms does not have any king of touch sensitive sensor in the bathrooms, also in regards of changing your room for free it was not possible as mentioned above.The event was held was in a building that is separated from where you had the room ,we will gladly invite anyone from Expedia to come and verify the the claims.Thank you once again for your feedback. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with an exceptional experience that truly reflects our commitment to excellence.Best regards,Hotel Tresor Le Palais
by A verified traveler
Posted 5 May 2023 on Hotels
Comment from Hotel Management
17 May 2023 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards,
by A verified traveler
Posted 12 Apr 2023
Beautiful hotel with full spa with 5 star service from everyone we interacted with. Everything was top notch and the breakfast was one of the best we have ever had. We thoroughly enjoyed a massage and the use of the sauna and hot tub for a relaxing way to end our vacation.
Comment from Hotel Management
1 May 2023 by Macedolian Catalin, Hotel Management
Dear guest, Thank you for taking time to complete the guest comment card here on Expedia! We strive to ensure that all our guests are comfortable and satisfied while they are staying with us. We hope that you will present us with the opportunity to welcome you back to Tresor Le Palais Hotel in Timisoara in the near future. Best Regards,
by A verified traveler
Posted 13 Sep 2022
by A verified traveler
Best hotel in Romania
Posted 8 Aug 2022 on HotelsAmazing service, fully 5-star facility.
by A verified traveler
Posted 13 Feb 2022
