Ratings based on 445 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Lovely stay at this hotel. Chose primarily due to its proximity to Dunkirk Terminal as a stop off on our return to UK. Chateau style was delightful. Welcomed by the receptionist and shown amenities which includes a pool,restaurant and bar. Room was small but clean and nicely decorated. Had a lovely meal in the restaurant. I would stay again.
Comment from Hotel Management
4 Jun 2024 by François Biarez - General Manager, Hotel Management
Dear Nicola,Thank you very much for your warm comment, which makes us very happy!We are delighted that you have taken advantage of our privileged location, on the road between France and the United Kingdom, and close to the exceptional heritage of Saint-Omer.We're sure you'll enjoy your stay with us, thanks to our good food and dedicated team. This is your home away from home!See you soon in Tilques,
by A verified traveler
Posted 28 May 2024
The room was small, and stuffy but clean, with no place to put a luggage, perhaps it is suitable if you happen to be travelling with a cabin luggage.
Breakfast was good. There was an ample number of car charging station on site and you can use them at no charge. Parking was free of charge.
The hot water kettle was not demountable one, and every time you want to empty it, you will need to unplug it and replug it again and this was inconvenient.
Staff were friendly.
Comment from Hotel Management
31 May 2024 by François Biarez - General Manager, Hotel Management
Dear guest,Thank you for choosing Château Tilques for your stay in France. With us, you can enjoy a peaceful and comfortable stay in a warm and authentic environment.It is a pleasure to see that you have appreciated our many assets, from the quality of our breakfast to our free car park equipped with electric charging points.We have different categories of rooms and would have been delighted to offer you a more spacious room for your comfort. Your comment about the kettle has been taken into account and we will pay attention to this detail in the future.We look forward to seeing you again in Pas-de-Calais,
by A verified traveler
Posted 16 Apr 2024
Great for an overnight stop but staying on a Sunday or Monday doesn't give enough food options.
Service slow as only one person appears to be in the restaurant and the bar
Lovely property
Comment from Hotel Management
19 Apr 2024 by François Biarez - GM, Hotel Management
Dear Michael,Thank you for visiting our charming chateau on your way from France to England. We are delighted to hear that you have found us to be the ideal place to stay.At Tilques, you can enjoy a peaceful and comfortable stay in a warm and authentic environment.I take note of your comment about the restaurant and bar service. On Sundays, we operate with a reduced team to allow our staff to rest. However, you should know that we do our utmost to ensure that this does not affect the quality of our service, which we always aim to be irreproachable.We hope you have enjoyed the tranquillity of our château and the quality of our cuisine. We look forward to seeing you again for a longer stay.
by A verified traveler
Posted 24 Jan 2024 on Orbitz
It was a good stay but unfortunately my room had a strong smell of smoke from a previous guest.
by A verified traveler
Very disappointed and hotel is overpriced
Posted 5 Jan 2024 on HotelsWe arrived at 16:25 after travelling 8 hrs and went to check in which was ok. The young receptionist was brilliant. We then asked if they could book the restaurant for 19:30 to be told they were fully booked and could not fit us in. After much discussion they finally called the restaurant and we were told by the now rude and unhelpful older member of staff that we could go at 21:45. Again much discussion as to how we weren’t told that we needed to book in advance they told us they were short staffed hence no table. I said that it’s not realistic to expect us to wait till then to eat and could they recommend at restaurant nearby. Again no proactivity and after 3 further visits to reception there was no progress on finding us somewhere to eat and I was given a leaflet to try myself and find a restaurant. Meanwhile I spent another 2 visits trying to find out why the central heating didn’t work to be told that they controlled the heating from reception and they promised to put the heating on. Guess what it never came on at all during our stay and despite calling reception on multiple occasions no one answered the phone in the evening
We will never stay there again
by A verified traveler
French Chetau
Posted 10 Dec 2023 on HotelsNice place to stay, room cramped less than 30cm between bed sides and wall, radiator control sticks out. Staff friendly. Pool nice.
by A verified traveler
Delusions of grandeur.
Posted 27 Oct 2023 on HotelsThe hotel itself seemed fine with clean comfortable rooms.
The restaurant however is very dissapointing with a complete lack of personable service. Very slow response times with us waiting 30 minutes to even order a drink. They seemed so consumed with trying to demonstrate that they belong within the ranks of fine dining establishments that they completely neglect the basic needs of the customer.
The menu is also disappointing with poorly constructed dishes lacking identity all of which were poorly executed.
The only thing worth considering is the cheese board, but how hard can that be...
The main issue though is the 'snooty' approach to service and lack of genuine attempt to make the customer feel welcome and looked after.. the basics.
Very disappointing indeed.
Clearly a restaurant that needs to go back to basics and realign its efforts towards a simple menu which is delivered well and ina timely manner.
Customers should not need to try and attract the waiter/waitress attention half a dozen times, to the be told to wait... deradful.
by A verified traveler
A real find and an absolute treat.
Posted 4 Oct 2023 on HotelsAmazing hotel. We were wary having read some reviews (after we'd booked) especially regarding the friendliness of the staff and the language barrier. Our French is nowhere near good enough and we thought we'd struggle. We needn't have worried and should have paid more attention to the positive reviews. The hotel staff were incredibly polite and super friendly, they couldn't have done enough and even helped with our poor attempt at speaking their language.
As for the hotel, the room was lovely. Everything you'd hope for from an historic chateau. It was beautifully decorated, spacious, clean and very comfortable. We had tea and coffee making facilities and bottled water every day. The pool was beautiful and very welcoming after our morning run. There were sun loungers around the pool and on a small patio area so you can enjoy the afternoon sun.
The hotel restaurant looked lovely but we didn't plan ahead so they were fully booked. We ate locally at Chez Ninie and can definitely recommend it. Other than that, you would need to go into St Omer for dinner, although you are spoiled for choice in the centre.
This is a superb hotel. We can't really fault it. We will definitely be returning.
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 20 Aug 2023 on Hotels
Amazing! Very much recommend.
