Ratings based on 990 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Ocean view
Comment from Hotel Management
15 May 2024 by m, Hotel Management
Hola James. Quisiéramos nos dieras tus opiniones para mejorar el servicio o el detalle que no fue de tu agrado. Agradecemos tus comentarios.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 5 May 2024
I love the view…. the rooms clean front desk excellent the security very good just the need remodel the rest I Love it…
Comment from Hotel Management
7 May 2024 by m, Hotel Management
Hola Patricia. Estamos trabajando duro en difrentes areas y tambien en nuestros servicio. Gracias por su comentario. Esperamos nos visite de nuevo.
by A verified traveler from La Puente
Posted 1 May 2024
Love staying here. COnvenient, close to heart of Rosarito, gated and secured. nice clean rooms. Good wifi.
Comment from Hotel Management
2 May 2024 by m, Hotel Management
Hola Eddie. Muchas gracias por visitarnos y los esperamos pronto!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
5 May 2024 by m, Hotel Management
Hola Juan. Esperamos su estancia haya sido plancentera. Los esperamos de nuevo!
by A verified traveler
Posted 29 Apr 2024
Beautiful location needs a little upgrade in the doors but shower pressure 💯 .. so it’s cool. I would stay again
Comment from Hotel Management
30 Apr 2024 by m, Hotel Management
Hola Yvonne. Los esperamos para su proxima visita. Muchas gracias!!!
by A verified traveler
Posted 29 Apr 2024
It was an okay hotel. The sink was smelly. The curtains were torn. We found trash around the room.
Staff was friendly.
Comment from Hotel Management
30 Apr 2024 by m, Hotel Management
Estamido Borggie. Gracias por sus comentarios los cuales nos ayudara a mejorar el aspecto del hotel como seguir mejorando en nustros servicios al cliente.
by A verified traveler
Posted 29 Apr 2024
This place was a ripoff . They charged me a sircharge for a dirty towel that I used to clean up a little mess. They said that they charged me be they had to wash the towel. I asked wouldn’t they have to wash it anyway? They replied no, normally not, but now they have to wash it with bleach and that’s why they charged me. So I payed under protest. Then they wouldn’t let me leave the property unless I signed something . Then they complained that they didn’t like my signature because it wasn’t my real signature. So they threatened to call the police if I didn’t sign properly. The girl at reception was very rude. BE VERY CAREFUL WITH THIS PLACE!! Jacuzzi didn’t work, pool was disgusting, loud music all night , food was horrible and overpriced. I will not be returning.
Comment from Hotel Management
30 Apr 2024 by Corona Hotels, Hotel Management
Dear JesseThank you for taking the time to share with us your experience during your stay, we understand your discomfort and maybe we didn't explain correctly the reason why you were charged.As we are sure you already know, in any hotel in México and especially in the United States, when an item in the room is damaged by the guest, it generates an additional charge. While it is true that at the departure of all our guests, we wash all the linens and perform a general cleaning process, items such as towels once stained we can not use them for another guest, as it would give the impression of not being clean and that is why they should be discharged and that is why we charge that extra charge.As for the signature, it is important that your signature, especially that of an extra charge, corresponds to that of your registration and your ID, because this way, we have the certainty that you were informed of the charge and it was not just done, and it is a regular process at the front desk for all our guests and clients.We also appreciate your understanding of our policies, which we have to offer the best and most transparent service.We hope to have the pleasure to welcome you again in the future, have a great day and thank you for choosing Hotel Castillos del Mar.Sincerely
by A verified traveler
Posted 27 Apr 2024
Rooms and property were pretty small for the stay price very old Mexican stile rooms, no AC NO HEATER
PRETTY UNSAFE BALCONY .
Comment from Hotel Management
28 Apr 2024 by M , Hotel Management
Hello Gabriella. We are working on several of the areas of the hotel in which the neo colonial rooms like the one you booked will have a significant change soon. We appreciate your stay with us.
by A verified traveler
Posted 26 Apr 2024
Me justo el estilo colonial del hotel el bar y Restaurante y la playa muy bien pero las avitaciones necesitan una renovacion urgentemente, me volveria a hospedar y
Lo recomendaria a mis amistades una vez las avitaciones Sean renovadas
Espero que mejoren eso para volver,
Gracias por leer mi comentario,👍
Comment from Hotel Management
27 Apr 2024 by m, Hotel Management
Hola querido Ruben. Apreciamos tus observaciones los cuales no haran mejorar nuetras instalaciones. Agrademos igual, tu buen comentario.
