Ratings based on 24 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Location was great. Food was plentiful, varied and very good. I am a non-skier and was planning on working out a lot while hubby skied. Website stated that there was yoga, and it looked as though there would be about 5 classes/day...well, we were told onsite that there was no yoga instructor this year- please update your site!? The Norwegian spa on the roof was unavailable as well. Steam room/sauna were nice. Pool was lovely...when it was warm enough.
Comment from Hotel Management
4 May 2024 by Manager , Hotel Management
Dear Guest, Thank you for sharing your views about your experience at our holiday club.We are delighted to hear that you enjoyed the convenient location of our club and the variety and quality of the food served. It is wonderful to know that these aspects of Belambra Clubs Tignes - Val Claret helped make your stay enjoyable.However, we regret to hear about your disappointment regarding the non-skier activities and the spa availability. We understand that these amenities contribute significantly to the enjoyment of our guests' stays. For the yoga classes, we strive to provide accurate information on our website and will ensure that any changes are updated promptly to prevent future misunderstandings. Regarding the spa, while the Norwegian spa on the roof was not accessible, we hope that our sauna and steam room facilities provided some level of relaxation during your stay. Additionally, we apologize for the times when the pool temperature was not as warm as expected and appreciate your patience as we address these inconsistencies.We are pleased to note that the cleanliness of your room met your expectations, and we're proud of our team's dedication to maintaining high standards. We also appreciate your positive remarks on our service. Though you felt neutral about the hotel's condition and room amenities, we are continuously working to enhance our facilities and ensure that they meet the expectations of our guests. Your feedback is invaluable in guiding our improvement efforts.We would love to welcome you back to one of our other holiday clubs in the future. Best wishes,
by A verified traveler
Posted 9 Apr 2024
We stayed at this disgusting hotel at the tail end of our 14-day holidays for 2 days, with 4 children and our nanny.
I had called the hotel to check if early check-in was possible the answer was - "yes, but only one of our rooms". We left our chalet only to arrive at Belambra (at 12noon), to be told that there we "misheard", and that the room would not be ready til 5p. We asked to leave our luggage in storage so we could go out for lunch, and they said there was no space for luggage. We had to wait in a room adjasent to lobby with our 8 suitcases and 4 kids. We took turns to go out to eat, while the area we were waiting in was chaotic, crying kids, suitcases everywhere, and even one case of a guy who had pulled out a sleeping bag, sleeping next to his luggage.
5 o-clock hit and they said that the room would not be available until 8pm. I asked if they could find a solution - the response from the front desk manager was "you can go find another hotel".
I called Expedia who kept phoning Belambra but were telling me that they're not picking up calls or responsing to emails. I asked reception if they could return expedias calls, and was told I can't tell them how to do their job and that I was free to leave.
At 7pm we could hear arguments and shouting between guests and reception staff.
Needless to say, guests at this hotel treated the hotel in the same way as the staff treated the guests. It was a mess, unhygienic/dirty, nothing worked.
Avoid at all cost.
Comment from Hotel Management
10 Apr 2024 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review.We are very sorry to hear that our service fell below the standards expected of us. Please rest assured that we will address this with our team members to ensure such an incident does not happen again.We would be happy to welcome you in another of our 50 holiday clubs in FranceSincerely,
by A verified traveler
Posted 23 Dec 2023
We have stayed in the hotel between 16-23 December 2023.
It is the hotel which was owned by Club Med since 2 years ago. Then It has been handed over to Belambra Clubs.
We had a lot of issues during our stay which you can see them with their importance level below.
1. An epidemic gastroenteritis (tummy bug) has started mid of our stay. My daughter had a high fever and vomiting. We had a bad time during our stay. Same thing has happened to a lot of different people in the hotel and they have announced this situation.
Hotel was terrible for cleaning of everything including dishes, glasses.
2. Hotel was very old and maintenance is definitely needed.
3. Isolation in the room is terrible. If you sleep next to the window, you will feel 5 celcius degree difference and cold.
4. Reception manager is definitely rude and needs to be replaced. We have booked norwegian bath and been ready on time but when we went to get the key, he said that it is broken. They haven’t given us any further notice. We have left skiing. At the ned of the day, they didn’t make any compensation for that and kept talking rudely.
The only thing is hotel’s location is good and near to ski lifts and ESF Ski School. Other than thag it is the worsest hotel which I have seen during my life.
Overall, I highly do not recommend this hotel.
Hope my review will protect you and help you to have a good experience with another hotel.
Thanks,
Comment from Hotel Management
26 Dec 2023 by Manager, Hotel Management
Dear Burak,Thank you for taking the time to give your opinion about your stay.We're glad to hear that you found our location convenient and close to the ski lifts and ESF Ski School. Our prime location is indeed one of the aspects our guests usually appreciate the most. Regarding your concerns, we take pride in our rigorous hygiene and cleanliness standards, including daily quality controls and monthly microbiological analyses, to ensure the safety and comfort of our guests. It's disappointing to hear about your experience with room insulation and the condition of the hotel. Please rest assured that guest comfort is a priority for us, and we consistently work on maintaining our accommodations to a high standard. We're also sorry to hear about your interaction with our reception manager. Our staff is typically known for their courteous and helpful demeanor, and what you described deviates from our standard of service.We do hope that we may have the chance to welcome you back in one of the 58 clubs we have in France for a more all round enjoyable stay.Best wishes,
by A verified traveler
Posted 10 Apr 2023 on Hotels
Shame food was cold
Comment from Hotel Management
6 Dec 2023 by Grégory, Service Relation Clients de Belambra, Hotel Management
Dear Jack,Thank you for sharing your experience with us.We are glad to hear that you appreciated the cleanliness of our rooms, the condition of the hotel, and the level of service and comfort provided. Our team works hard to ensure a cozy and enjoyable stay for all our guests.We are sorry to read that you found the food to be cold. We strive to offer a complete and continuous catering service from 7 am to 9 pm, including a variety of buffet options, Savoyard specialties, and snacks. Our show-cooking stations are designed to provide fresh and hot dishes throughout the day. We will certainly look into this issue and work on improving the temperature of our food offerings to ensure a better dining experience for our guests.We would love to welcome you in another of our 50 holiday clubs in France.See you soon!Grégory, Service Relation Clients de Belambra
by A verified traveler
Posted 17 Dec 2022
This is a slightly downmarket version of Club Med. The building is a bit drab but many of the hotels in Tignes are similar. The interior in the public rooms was much better with a real alpine feel. Bedrooms were a bit tired but comfortable. Food was good - pizza and burgers every night plus salads and more specialist offerings for the more sophisticated palate. Staff were welcoming and friendly. WiFi was good enough to stream. Hotel backs onto a ski run so you can ski in and out. My only real complaint was my room was not cleaned once during a 6 day stay. I complained about this and the lack of shower gel in the bathroom. I was repeatedly told it would be fixed but it never was.
Comment from Hotel Management
6 Dec 2023 by Manager, Hotel Management
Dear Nigel,Thank you for taking the time to review your recent stay.We're delighted to hear that you enjoyed the direct ski-in, ski-out access and found our accommodations comfortable, reflecting the real alpine charm we strive for. It's also great to know that our culinary offerings, including pizzas and burgers, met your sophisticated palate and that you appreciated the welcoming atmosphere created by our staff. However, we're concerned about your experience with the room cleanliness and the bathroom amenities. We pride ourselves on our diligent housekeeping services and regret that we didn't meet your expectations. Rest assured, we are looking into the matter to ensure it does not reoccur. We're also pleased that our Wi-Fi service met your needs, allowing you to stream content seamlessly during your stay.We hope to see you on a future stay or to welcome you in another of our 58 holiday clubs in France.Best wishes,
by A verified traveler
Posted 17 Apr 2022
Comment from Hotel Management
8 Dec 2023 by Manager, Hotel Management
Dear Guest, Thank you for sharing your views about your experience at our holiday club.We truly value all feedback and sincerely apologize that you were not entirely satisfied with your recent stay. Please do not hesitate to contact us with additional information so that we can identify opportunities for improvement and make future stays more enjoyable.We hope we have the pleasure of seeing you again in one of our clubs. Best wishes,
by A verified traveler
Posted 14 Apr 2022
The hotel is filthy. Room never cleaned. Common areas are dirty. Cleaning in bar and restaurant poor. Had to collect our own toilet rolls throughout our stay. Pool area smelt vile and pool freezing.
Bar staff very friendly.
Comment from Hotel Management
8 Dec 2023 by Manager, Hotel Management
Dear Sally,Thank you for taking the time to review your visit to our club.We are delighted to hear that you found our bar staff to be very friendly and enjoyed their service.However, we are concerned about the issues you mentioned regarding the cleanliness of the hotel and the pool area. We assure you that we follow strict hygiene and cleanliness standards in all areas of our holiday village, including daily cleaning of rooms and common areas. We apologize for any inconvenience you may have experienced during your stay and will address these concerns with our housekeeping team to ensure that such issues do not occur in the future. As for the toilet rolls, our staff is always available to provide any necessary supplies upon request. We encourage our guests to communicate any concerns to our team during their stay so that we can promptly address them and ensure a comfortable experience.Regarding the pool temperature, we strive to maintain a comfortable and enjoyable environment for our guests. We will look into this matter and make any necessary adjustments.We would love to welcome you back to one of our other holiday clubs in the future. Best wishes,
by A verified traveler
Posted 9 Apr 2022
The main hotel is very nice, but when we checked in I was told that I’d booked a room in the annex across the street. Not something I was made aware of during the booking process. However the receptionist offered me an upgrade to the main hotel. Unfortunately the room in the main hotel was a small double, when the room we’d booked was an interconnecting triple. Something that appealed to my 18yo son and me, as I snore. Therefore we ended up in the top floor of the annex, which was okay but the room was a little tired. That said the hotel is ideally situated with ski hire and ski lockers located in the basement tunnel between the hotel and annex. There is a very convenient door onto the slopes, and four lifts to chose from just below the hotel.
The food was in the form of a buffet, with hot and cold selections available. I found that the range of choices weren’t always to my taste but there was always something that I could eat. A real bonus was the option to make your own packed lunches. Overall my experience was good, but don’t expect five star service.
Comment from Hotel Management
8 Dec 2023 by Manager, Hotel Management
Dear Craig,Thank you for taking the time to review your recent stay.We are glad you enjoyed the convenience of our ski hire and locker facilities, as well as the option to prepare packed lunches. Our effort is to provide a comfortable and practical skiing experience.We regret to hear about the confusion upon your arrival and the condition of the room in the annex. Our team is dedicated to maintaining our accommodations and we will certainly review our communication process to provide clearer information during booking. The comfort of our guests is paramount, and we continuously work to improve our facilities.Thank you for recognizing the variety in our buffet and for commenting on the cleanliness and amenities of your room. We strive to offer a wide range of choices to cater to different tastes and are pleased you were able to find options that you enjoyed.We look forward to welcoming you back in another of our 50 holiday clubs in France.Kind regards,
by A verified traveler
Posted 20 Feb 2022
Excellent service and very polite attentive staff.
Comment from Hotel Management
8 Dec 2023 by Manager, Hotel Management
Dear Ronnie,Thanks for reviewing your stay at our holiday club.We are thrilled to hear that you found our service excellent and our staff polite and attentive. It's great to know that you appreciated the cleanliness of your room, the condition of the hotel, and the amenities provided. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and your positive feedback is truly rewarding.We would love to welcome you in another of our 50 holiday clubs in France.See you soon!
by A verified traveler
Posted 3 Jan 2022
A very nice hotel indeed - super location (as good as it gets), comfortable rooms (its a large hotel / club), friendly and helpful staff, super views (if you get one of those rooms overlooking the mountains). If i need criticize something then the a) the Hotel is a bit "tired," b) its more for families with smaller kids (excellent for that). Generally speaking a solid A from me.
Comment from Hotel Management
8 Dec 2023 by Manager, Hotel Management
Dear Ruben,Thank you for taking the time to review your recent stay.We are happy to hear that you enjoyed your stay and found our location perfect for your requirements. Rest assured that we have taken note of your comments for future improvements.We really hope that we have the pleasure of welcoming you back in the future or in another of our clubs Sélection which you may find fit more in line with your requirements Kind regards,
