Ratings based on 92 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beautiful space, staff needs help.
Posted 1 Sep 2023 on HotelsBeautiful space,very modern, lovely lobby, public spaces and rooms.however most of the staff were rude, unprofessional, and unhelpful.
The front desk staff were fine, however the people at the pool were the most unprofessional hotel staff I have ever encountered. The life guard was either on his phone or walking around. The food staff did not even acknowledge questions in English. Towels were few and far between .
Also the pool area was very crowded with small children running around. Definitely not a relaxing experience.
The hotel seems to have a laundry issue Towels were collected but not refreshed.issue-
by A verified traveler
Posted 14 Aug 2023
Nice clean and good location. The breakfast was great. Would definitely recommend.
Comment from Hotel Management
15 Aug 2023 by SOFIA HOTEL, Hotel Management
Thank you!
by A verified traveler
Posted 8 Aug 2023
Comment from Hotel Management
9 Aug 2023 by sofia hotel, Hotel Management
thank you!
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
9 Aug 2023 by SOFIA HOTEL, Hotel Management
thank you!
by A verified traveler
Posted 7 Aug 2023
Comment from Hotel Management
17 Aug 2023 by SOFIA HOTEL, Hotel Management
sorry to hearWe will be happy to host you again and improve the experience of your stay
by A verified traveler
Posted 4 Aug 2023
Very beautiful facility! Good food! Clean rooms
Comment from Hotel Management
6 Aug 2023 by SOFIA HOTEL, Hotel Management
Thank you!
by A verified traveler
Posted 25 Apr 2023 on Orbitz
Beautiful hotel, modern and clean. The breakfast buffet was amazing!
Comment from Hotel Management
25 Apr 2023 by sofia staff , Hotel Management
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff
by A verified traveler
Posted 19 Apr 2023
It was a great stay very nice and clean rooms great service
Comment from Hotel Management
25 Apr 2023 by sofia staff , Hotel Management
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff
by A verified traveler
Posted 24 Mar 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by sofia staff , Hotel Management
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff
by A verified traveler
Posted 16 Mar 2023
Comment from Hotel Management
25 Apr 2023 by sofia staff , Hotel Management
Thank you for the complimentsWe would love to have you stay at our hotel againRegards Sofia Staff
