Ratings based on 291 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
They we're renovating the whole time we were there. They didn't inform us of that when we booked. The breakfast was pathetic and 4 of the 5 nights they only had breakfast for dinner. No main course. The massage spar didn't have anyone who spoke English.
by A verified traveler
Posted 3 May 2024
Staying at the Leonardo Plaza Hotel in Tiberias was an absolute delight! From the moment I stepped into the beautifully remodeled room, I was captivated by the attention to detail and the stunning view overlooking the boardwalk. The location couldn’t have been more perfect, situated in the heart of everything, yet offering a serene escape.
What truly set this experience apart was the exceptional service provided by the staff, Talia the public relations manager in particular was extremely helpful and polite. Every request or concern I had was swiftly addressed with a smile, making me feel incredibly well taken care of throughout my stay. Their attentiveness and professionalism truly exceeded my expectations, ensuring a seamless and memorable experience.
I can confidently say that my time at the Leonardo Plaza Hotel was nothing short of five stars, and I eagerly look forward to returning for another unforgettable stay.
by A verified traveler from Brooklyn
Posted 30 Jan 2024
Comment from Hotel Management
1 Feb 2024 by ממ, Hotel Management
אורח יקרמודים לכם על המשוב החיובי נשמח לארח בכל עת בברכה,אבנר מלכה מנהל קשרי אורחים
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Posted 16 Oct 2023 on Orbitz
Amazingly managed hotel
Comment from Hotel Management
19 Oct 2023 by mm, Hotel Management
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager
by A verified traveler
Posted 28 Sep 2023
Comment from Hotel Management
1 Oct 2023 by mm, Hotel Management
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager
by A verified traveler
Posted 27 Sep 2023 on Orbitz
Air-conditioning in both of my rooms were not working. I went downstairs to complain a number of times and it was not repaired. I asked for other rooms, and was not given. So I asked for fans, since my kids were all sweating and my rooms were extremely hot (temperature was close to 100 that day) after begging for a while I got only 1 and later another one, which both were broken as well. (I wish I can post a videos clip from the fans)
I needed to gown down late an night to ask for tape so I can do my own repairs.
When I was downstairs 2 other guests complaining about the same issue. Not only don’t they have working AC in the rooms, the hallways the common areas are extremely hot as well.
Comment from Hotel Management
1 Oct 2023 by mm, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr
by A verified traveler
Adequate hotel, unfriendly staff
Posted 18 Sep 2023 on HotelsGood location on lakefront with nice pool area. Rooms clean but a bit tired looking. Breakfast had good choice but hot food was barely warm. Staff however were unhelpful and borderline rude. At check in we were given no information at all about the hotel, breakfast times, pool times etc. I asked about pool times and was told it was open until 7pm but when we went to the pool at 5.50 it was already closed. We had ordered a room with an extra bed, which was not provided and we had to ask for it. We were not given any information about parking and got a ticket and fine on our first day.
Lifts were often busy and as well as other rude guests barging in front of us, we even had a staff member push in front of us to get in the lift.
Overall hotel was adequate but rude staff would put me off staying with this hotel again.
Comment from Hotel Management
18 Sep 2023 by mm, Hotel Management
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager
by A verified traveler
Posted 8 Sep 2023
all good
Comment from Hotel Management
10 Sep 2023 by mm, Hotel Management
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon . Sincerely , Avner Malca P.R. Manager
by A verified traveler
Posted 22 Aug 2023
Place is noisy full of kids running around in hallways from early morning. Older room are so old, they look so dirty. Staff is not friendly.
Comment from Hotel Management
24 Aug 2023 by ממ, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Avner Malca P.R. Managr
