Ratings based on 539 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointed
Posted 30 Dec 2022 on HotelsThe premium paid for this hotel made the stay be very disappointing. The hotel staff was not very friendly, we had to book our breakfast time which was very frustrating and harmed the planning for our days. The room was full of fire ants and their restaurant food/drinks were outrageously expensive.
Comment from Hotel Management
12 Jan 2023 by Hotel Sun Bay, Hotel Management
Prezado, we appreciate your evaluation. Sincerely Team Sun Bay.
by A verified traveler
Posted 9 Oct 2022 on Orbitz
First I have never refused a hotel room in my life and I have had many and I have never given a bad review on a hotel stay until today.The hotel is a series of buildings with about 6 rooms in each section.The building reeked with a mold smell and we had to carry our luggage (with help) up 2 flights of stairs to get into the room. My wife and I had a long day and made the decision to tough it out at least for one night. We went to check out the pool for a while, came back to building and the dangerous mold smell was so bad my wife had a hard time breathing. We made the decision to find another hotel that night because mold can be dangerous. Sun Bay Hotel Pipa refused to give all of our money back and charged us for 1 night because they said we have been there over 5 hours which is a TOTAL LIE. I have screenshots from our phone calls showing we called Sun Bay Hotel at 5:12pm for directions because the GPS directions was taking us on on a one way street the wrong way and arrived about 6pm. I have a screenshot of the phone call we made to the Pousada Oka da Mata hotel at 8:15pm to make reservations. At 8:30pm we had the car loaded called back Oka da Mata and they were wonderful with big rooms and a great staff that offered a driver to lead us from the gates of hell to their hotel. That is the shortest 5 hours I have ever seen. The hotel staff is lying to Orbitz and I can assure anyone that reads this this fight is not over because I feel like I have been lied to and cheated. Bob
by A verified traveler
Posted 21 Jul 2022
El restaurant y entorno muy buenos, la habitación parecía de un nivel inferior.
Comoda y de buen tamaño pero falta mantenimiento y algunas comodidades
Comment from Hotel Management
21 Jul 2022 by Hotel Sun Bay, Hotel Management
Estimado Daniel, Gracias por tu comentario. Atentamente, Equipo de Sun Bay
by A verified traveler
Descanso em Família
Posted 14 Sep 2021 on HotelsO hotel tem uma excelente estrutura e conforto. Áreas amplas, quartos também. As opções de café da manhã são bem gostosas e, grata surpresa, tinha sempre opção sem gluten. Com uns 10 minutinhos andando vc chega à praia e uns 5 para bares e restaurantes. A ausência de acesso à praia é um detalhe importante, e é preciso saber disso. Vc vê toda a Baía mas não desce.
O fato de não ser super no centro deixa o ambiente bem silencioso, o que é ótimo. Enfim, excelente experiência.
Comment from Hotel Management
16 Sep 2021 by Equipe Sun Bay, Hotel Management
Prezada Larissa, agradecemos seu comentário, foi um prazer recebê-la em nosso Hotel, aguardamos a próxima visita. Sua opinião é muito importante para nós. Atenciosamente Equipe Sun Bay.
by A verified traveler
It is worth going if is not raining.
Posted 17 Oct 2019 on HotelsPros: Location. Beautiful landscape. Prices are OK for a hotel. Close to Madeiro Beach.
Cons: No internet on the rooms. Internet at the restaurant or pool was horrible.
Bed is to hard and hurt my back. There is only two channels woking on the tv (they say they have cable. If they had, wasn't working) If you don't have a night activity on the city to go and have to stay in the hotel(if is raining), you won't find anything to do. No TV and Internet working.
Recommended
for Everyoneby A verified traveler from Dorset, England
A pleasant place to stay.
Posted 11 Jul 2018Good welcome. Nowhere to sit in room, very little space because of an extra bed. The only rubbish bin was the one by the toilet - not nice. Excellent choice for breakfast, other food quite good.
by A verified traveler
Posted 24 Apr 2024
Excelente localização
Comment from Hotel Management
24 Apr 2024 by Hotel Sun Bay, Hotel Management
Prezada Andreia, agradecemos sua avaliação, aguardamos a próxima visita. Atenciosamente Equipe Sun Bay.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by Hotel Sun Bay, Hotel Management
Prezada Jocelene, agradecemos sua avaliação, foi um prazer recebê-la em nosso Hotel, aguardamos a próxima visita. Estamos muito felizes com a sua opinião. Conte sempre conosco, estamos á disposição. Atenciosamente Equipe Sun Bay
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Hotel proximo do centro da vila da Praia de Pipa
Posted 22 Feb 2024 on HotelsBoa estadia, piscina com agua morna, unica exceção foi que a pia do banheiro do quarto que usamos, ficava na parte de fora do banheiro e a porta do banheiro era de vidro mesclado, dava pra mais ou menos ver quem utilizava o sanitário - pouco estranho.
