Hilton Tianjin Eco City (Tianjin) Hotel Review

5 out of 5

by A verified traveler

Posted 22 Sep 2023

Expedia gave incorrect geographical coordinates and I ended up stranded in a inhospitable neighborhood. The hotel reacted quickly. They sent a taxi to pick me up; apologized; upgraded my room from basic to presidential; and offered a fantastic meal at no cost. My initial outrage changed into appreciation. My gratitude goes to the hotel staff. Thank you.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 30 Dec 2021 on Hotels

4 out of 5

by A verified traveler

Posted 29 Aug 2018 on Hotels

A little difficulty with the check in people speaking English but other than that it was good. A lot of kids because there is an amusment park close by

Comment from Hotel Management

23 Oct 2018 by Rambo Yun, Hotel Management

Dear Distinguished Guest, Much appreciate your staying at Hilton Tianjin Eco-City and sharing your experience with us! We’re sincerely sorry to be informed that our service didn’t achieve the expectation. We already forwarded your comments to relative departments, and we will do our best to improve. We believe we can make more progress with your suggestion. Looking forward to your next coming. Hilton Tianjin Eco-City

4 out of 5

Recommended
for Everyone
by A verified traveler

Somebody smoked in my Non-Smoking room

Posted 11 Jan 2018

The hotel is fine, the staff there are nice and polite, the gym is small but ok and the swimming pool is really cool. Overall, it meets my expectation until the day before I checked out. I was out for business whole day and back in my room about 10pm. Then I immediately realized someone had smoked in my room. I checked the room carefully and believed someone came to repair something (I don't know exactly what they worked on but I saw some trace of hot glue next to the sink.) I was so tired and went to sleep anyways with the smell in every corner of the room. I told the staff at front desk about this the next morning during check out. They confirmed that some hotel employee went to my room for repairing (they didn't tell me what though, and I don't care). They didn't find out if that guy smoked in my room before I left hurry to catch my train. I did ask them if I can get a refund for one night cause my room is a Non-Smoking one and the smell told me someone did smoked there. They didn't refund me.

5 out of 5

by Dale from Auckland

One of my favourite business hotels

Posted 15 Jun 2016 on Hotels

One of my favourite hotels. The staff try so hard - and they do a good job. This is not a tourism area. There's nothing around but commercial and industrial So it's really for business travel only.

5 out of 5