Ratings based on 96 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2023
I liked the variety of the breakfast but the western food (sandwich) from room service is disappointing. The staff seem under trained. I don’t have menu in the room, so i asked front desk, he said I can call room service, I said I don’t have menu, he said they will tell you (I was shocked and assumed it is a short one), room service then transferred me to kitchen, kitchen then said I should check menu in room. I had to call front desk again and they finally sent me menu! And it took me 2 hours to get a damn sandwich.
Comment from Hotel Management
7 May 2023 by Anne Yu, Hotel Management
Dear VIP guest, First of all, we thank you for your feedback, and regret for your unpleasant dining experience in our hotel.We value your feedback and will continue to improve products and services to ensure that all processes are fast, simple and easy to operate.In order to improve hotel in house guests dining experience, 15% discount off offer to Chinese restaurant, ADD restaurant, Lobby Lounge and Japanese restaurant.We do hope to have the opportunity to welcome you back in the nearest future, so that we can provide a better experience.Sincerely,
by A verified traveler
Posted 4 Jul 2022 on Hotels
by A verified traveler
Posted 12 Sep 2021 on Hotels
by A verified traveler
1 day stay for early flight out
Posted 1 Jan 2020 on HotelsHotel was excellent but the free airport shuttle is limited to morning only and there is no proper signage for the hotel airport shuttle.
by A verified traveler
Posted 20 Sep 2019
by A verified traveler
Above average, but not great
Posted 11 Sep 2019 on HotelsThe location is suitable only for the airport. Except the food which wasn't great, it scores reasonably well in other area's
by A verified traveler
Good room poor food
Posted 24 Aug 2019 on HotelsDecent room and clean. Food was not great, buffet was poor quality of food.
by A verified traveler
Posted 7 Jul 2019 on Hotels
by A verified traveler
Posted 24 Apr 2019 on Hotels
Amazing Place..! Great conditions!
by A verified traveler from Gibsons, BC CANADA
Posted 21 Mar 2019
An excellent place to stay near Tianjin airport, I would definitely recommend it.
