Ratings based on 245 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Great place to stay. Helpful staff and great options to eat at the restaurant.
Comment from Hotel Management
24 May 2024 by jc, Hotel Management
Hi Thank you for your stay and so pleased you enjoyed it and found our team to be helpful we appreciate your comments thank you again
by A verified traveler
Posted 23 May 2024
I hope to stay there again next year.
Comment from Hotel Management
24 May 2024 by jc, Hotel Management
Hi Thank you for your stay and we also hope to welcome you back kind regards
by A verified traveler
Posted 11 May 2024
The room was very well appointed, clean, spacious, quiet and cool (it was very warm during our stay). The staff was professional, pleasant and polite, making us feel very welcome. The one issue was the lack of a shower mat and the shower tray being too slippery, specially after you had soap everywhere.
Comment from Hotel Management
12 May 2024 by jc, Hotel Management
Hi Thank you for your stay and so pleased you enjoyed it we appreciate your comments and will look at what we can provide for the shower base. Thank you again have a great day
by A verified traveler
Posted 9 May 2024
Good
Comment from Hotel Management
10 May 2024 by jc, Hotel Management
Thank you for your stay and so pleased to see you found us to be Good thank you again have a great weekend
by A verified traveler from Inverness
Posted 18 Mar 2024
The rickety chairs in diningroom have still not been replaced or repaired.
Our room was very small, but still functional and as we were on a mega cheap rate that was quite acceptable.
Comment from Hotel Management
18 Mar 2024 by jc, Hotel Management
Hi Good morning and thank you for your return stay so pleased you found our good value offer at this time of year and we will certainly look into how we can update or fix any chairs in our dining room which are in need of attention
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by jc, Hotel Management
Good afternoon and thank you for your stay and also your Ten out of Ten this is much appreciated. Kind Regards
by A verified traveler
Posted 4 Feb 2024
Quiet, clean, warm , comfortable room and excellent breakfast.
Comment from Hotel Management
5 Feb 2024 by jc, Hotel Management
Hi Good morning and thank you for staying with us so pleased to read of your experience and our 5 out of 5 the team will be so happy that you had an excellent inclusive breakfast , and comfortable and clean room and especially being warm at this time of year. Have a good day
by A verified traveler
Cold - but Value for Money
Posted 23 Jan 2024 on HotelsLast minute booking due to cancelled ferries on a cold and windy night.
Room was very cold as heating was off and old sash windows rattling in the wind.
It did warm up once the radiator was on, but was still cold.
Staff very pleasant and helpful when we asked for blankets.
Breakfast was fine and plentiful.
Parking outside is time restricted which meant we had to move our car a couple of times.
Apart from the temperature, the stay was fine and value for money.
Comment from Hotel Management
24 Jan 2024 by jc, Hotel Management
Hi Good morning and thank you for your stay and review so pleased the room did get warm and the inclusive breakfast was plentiful. Do hope your onward travels finally went to plan. Regards Pentland Team
by A verified traveler
Could do better.
Posted 8 Dec 2023 on HotelsNo hot water in the morning for a shower. The property is dated and in need of repair in some areas.
Comment from Hotel Management
8 Dec 2023 by jc, Hotel Management
thank you for your stay and so sorry we did not live up to our normal standards especially re the hot water we will look into what went wrong. Many of our rooms have been updated its an ongoing task as we are privately owned we want to look after you so please advise us on your next stay and we will ensure you get a refurbished room.
by A verified traveler
Posted 30 Nov 2023
Central to town area. s
Staff professional and provided assistance when approached.
Comment from Hotel Management
1 Dec 2023 by jc, Hotel Management
Thank you for your stay and review we do appreciate this and pleased you enjoyed our central location and helpful team
