Ratings based on 325 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Place was great
Comment from Hotel Management
17 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Steve,Many thanks for staying with us. We truly appreciate your kind feedback and look forward to welcoming you again, thank you!
by A verified traveler
Posted 14 Jun 2024
we liked everything about our stay. room was clean and comfortable. favourite thing was location as we viewed 2 ships going through lock 7 when we were in the room watching from the balcony
Comment from Hotel Management
15 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Wayne,Thank you for staying with us. It was a pleasure to welcome you. We appreciate your kind feedback and look forward to seeing you soon, thanks!
by A verified traveler
Posted 10 Jun 2024
The room itself was ok, beds were very hard like people have mentioned in other reviews. Has everything you would normally find in a 2 star hotel except for a microwave. There is definitely a musty/mothball odour when you first enter but I guess you get used to it because it goes away or at least did for me. The best part however is the balconies which all face the lock so several times throughout the day you get a little show, watching all the boats go through.
All in all with it for the experience, would definitely return and recommend.
Comment from Hotel Management
10 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Craig,Thank you for staying with us. We greatly appreciate the feedback based on your overall experience at the Inn. We will strive to ensure guests have the best experience with us. We look forward to seeing you again, thanks!
by A verified traveler
Posted 7 Jun 2024
Checking was easy, manager was really nice, gave us an option of which floor, we stayed with the top floor for better viewing of the lock, my wife who had recently had surgery just took her time.
Room was basic as advertised. Fridge,coffee maker and supplies. Bathroom products clean towels etc.
Beds were good. Only drawback was there was no outlet by the bedside table that we needed for my wife’s Cpap. The closest when was behide the bed. Fortunately I had a power bar with me, problem solved.
Excellent site for viewing the ships. Do forget to google “lock 7 schedule” for times.
Would I stay there again, you betcha, 20 minutes from the falls, 20 minutes from Niagara-on-the-lake.
Comment from Hotel Management
8 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Roger,It was a pleasure to welcome you at the Inn. Thank you for your stay and providing us with your kind feedback. We look forward to seeing you again, thanks!
by A verified traveler
Posted 7 Jun 2024
Very clean. Beds comfortable. We came to watch the ships go thru the locks-- excellent!
The only down side is they allow smoking outside. So if you are outside on your balcony and someone below is smoking-- you will smell it. Not pleasant. The property says it is smoke free but it is not.
Comment from Hotel Management
8 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Rhonda,Thank you for your stay with us. We appreciate your kind feedback. The property is smoke free, however if guests wish to smoke, they are requested to use the parking lot. We would have been glad to address your concern during your stay. We regret any inconvenience and look forward to seeing you again. thanks!
by A verified traveler
Posted 7 Jun 2024
Awesome watching the boats lock through. Very quiet area. The rooms are dated, but are well kept and very clean. Great value, I would come back again.
Comment from Hotel Management
8 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Adam,Many thanks for staying with us. Your kind feedback is much appreciated. We look forward to seeing you again, thank you!
by A verified traveler
Posted 6 Jun 2024
The gentleman that checked me in was courteous and friendly. It is fun to watch the big boats go through the canal! The canal viewing area is walkable for a closer look.
It is an older hotel and no elevator but there wasn’t that many steps to go up or down levels.
The area seemed quite safe and quiet except for the odd vehicle on the road by the canal. Appreciated being able to sit on the balcony.
I would certainly stay here again.
Comment from Hotel Management
6 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Mim,Thank you for staying with us. We appreciate your kind feedback and look forward to welcoming you again, thanks!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
8 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Peter,Thank you for staying with us. We truly appreciate your kind feedback and hope to see you again.
by A verified traveler
Posted 2 Jun 2024
Loved the location. Could have used a microwave in the room.
Comment from Hotel Management
3 Jun 2024 by The Inn at Lock Seven, Hotel Management
Hello Heather,Thank you for staying with us. Your feedback is much appreciated. Microwave is available for use during office hours at front desk area. We would have been more than happy to assist if you had requested one of our staff during your stay. Many thanks and we look forward to seeing you again.
by A verified traveler
Posted 27 May 2024
Interesting location. We saw several large ships, including a Viking cruise ship right from our balcony.
Comment from Hotel Management
27 May 2024 by The Inn at Lock Seven, Hotel Management
Hello Cindy,Many thanks for staying with us. We are glad you saw many huge freighters. Your kind feedback is truly appreciated. We look forward to seeing you again, thank you.
