Ratings based on 469 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Cleaner than the last one and very polite and helpful staff.
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 16 Apr 2024
This property needs serious update. The furniture in our room was shabby and very worn down. There was even a huge top to bottom crack in our window that had been patched, they had not replaced the window. Our bathroom was pretty much clean, but still very old and shabby. The worst part was the carpet right outside the bathroom was wet and soggy the entire stay. When we tried to turn on the lamps, only one worked. We had to swap out a bulb and put it into another lamp to make it work. The stay was almost laughable in the issues that we experienced.
The redeeming quality would be the bed linens were clean in the bed was remotely comfortable. The breakfast items were sparse, and the staff was helping themselves when we were trying to eat but we were able to cobble something together.
Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
We apologize for the inconvenience during your stay and will research your breakfast experience.
by A verified traveler
Posted 15 Apr 2024
The room was not fix during 3 days
Comment from Hotel Management
16 Apr 2024 by GM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 14 Apr 2024
The tub was dirty with hair from others. Carpet worn and stained. The beds were ok but hard.
Comment from Hotel Management
16 Apr 2024 by GM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 14 Apr 2024
All good
Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 14 Apr 2024
Bed was way to soft for me. Property needs updating but it was clean. Staff was very helpful and excited to see the customers with a full house for tha Masters. A little TLC would bring this back to life.
Comment from Hotel Management
14 Apr 2024 by GM, Hotel Management
Thank you for your comments
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
Thank you for your comments.
by A verified traveler
Posted 13 Mar 2024
I will start by saying the staff at both check in and check out were friendly, efficient and helpful. The counter in the front lobby was definitely too high for them to see over and for me to speak with them. The staff working in the breakfast buffet were very nice, knew their job, and offered a variety of breakfast food. But the rooms were ready for a redo 15 years ago!! The drapes didn’t close all the way and there appeared to be a grease stain of some sort on the valance. The metal parts of the lamps were pitted/rusted and the shades were damaged and or soiled. The wood furniture was all banged up. The room had a small kitchenette with the counter surrounding the sink severely stained and damaged. The cleaning staff were excellent in asking if I needed anything as I stayed 4 nights. Very friendly. Dogs are allowed to stay and there were two within my room area as both were barking which surprised me. The computer area was front and center at the front desk which was helpful for use. From what I saw, the staff did the very best to accommodate me. I did book Expedia for the first three days and paid Comfort Inn for the fourth day. Management/Owners needs to work a system to update the rooms and hallways so the staff can be proud to do their job to the best of their ability.
Comment from Hotel Management
13 Mar 2024 by GM, Hotel Management
Thank You for your Comments and we are working on getting a remodel
by A verified traveler
Posted 9 Mar 2024
Property is dated compared to other hotels in the area.
Comment from Hotel Management
11 Mar 2024 by GM, Hotel Management
Thank you for your comments, working on a remodel
by A verified traveler
Posted 8 Mar 2024
Dirty
Comment from Hotel Management
11 Mar 2024 by GM, Hotel Management
Thank you for your survey
