Ratings based on 25 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
good service, nice location.
by A verified traveler
Posted 21 May 2022 on Hotels
Comment from Hotel Management
22 May 2022 by Arun Padmakumar, Hotel Management
Dear Mam thank you for rating us. Good to know that you enjoyed our service and facilities.
Awaiting to host you soon.
by A verified traveler
Posted 15 Dec 2021 on Hotels
Comment from Hotel Management
17 Dec 2021 by Vijitha Vincent Clara, Hotel Management
Thank you for Giving stay rate on this situation, My Apology for the inconvenient for you faced because of our service. make sure we will definitely make your stay 100% comfortable in your future booking. Once again thank you for your support. Looking Forward for your Support.
Wish u Merry Christmas & Happy New year
Vijitha Vincent Clara
Front Office Manager
by A verified traveler
Posted 16 Oct 2021
Wonderful ambience and energising vibes.Unique activities like kayaking and much more.
Comment from Hotel Management
17 Oct 2021 by Vijitha, Hotel Management
Thank you for your valuable feedback we are looking forward to see you and your family visit.
Vijitha VC
Front office manager
by A verified traveler
Posted 24 Apr 2021 on Hotels
Hotel was clean and the staff was okay. Food is really bad and had a very bad experience during checkout.my package was including breakfast and they tried charging for break fast and I have to wait there in the reception for 30 min to sort out the issue
Comment from Hotel Management
24 Apr 2021 by Arun Padmakumar, Hotel Management
Dear Sir, Sorry for your experience; but as mentioned to you directly at check out, the voucher we received was not including breakfast. As it was on room only basis we updated the restaurant staff too about the same. We tried escalating the issue to Hotels.com and eventually able to get in touch with them and in the mean time we had waived off the charges for you.
by A verified traveler from Kerala
Posted 4 Jan 2021
I had a great stay with my family at this beautiful resort. The location was easy to find and most of the rooms have a beautiful lake view. The property is well maintained and the staff is very helpful and kind. The service is pretty quick and they have an amazing pool that you can use and an activity room for playing carroms, table tennis and pool. They have a mini library that visitors can use and other memorabilia items that are for sale. The restaurant serves delicious multi cuisine food and the hotel premises are well sanitized and they have necessary precautions for the pandemic. Would love to visit this place again with family as the location and staff all were amazing.
by A verified traveler
Posted 9 Jan 2020 on Wotif
There was nothing special about this property. Description of room that we booked was a lie. We were told city view room but the city was 20 kms away from the hotel so was very disappointing.
by A verified traveler
Nice
Posted 11 Jul 2019 on HotelsEverything is good but water in bathroom is hard water.
Comment from Hotel Management
24 Apr 2021 by Arun Padmakumar, Hotel Management
Dear Sir, Greetings from Team Lake Palace. Thank you for your wonderful review. We had rectified the points you escalated and on your next visit you are going to thoroughly enjoy this place for sure.
by A verified traveler
Lovely, friendly comfortable hotel
Posted 31 Jan 2019 on HotelsReally lovely hotel close to local amenities. Food at hotel was delicious, breakfast was brilliant. Staff very friendly and happy to help. Plenty of rickshaws just outside hotel. WiFi wasn’t working during our stay. Would definitely stay again though.
Comment from Hotel Management
7 Feb 2019 by Akhil Kumar, Hotel Management
Dear Guest,
Greetings from Hotel Lake Palace, Trivandrum!
Thank you for taking the time to review our hotel and we are delighted to learn that you enjoyed your most recent stay with us.
It is always pleasing to hear that our guests left highly satisfied with their overall experience at Hotel Lake Palace. With our Restaurants, Swimming pool, Health Club and other leisure facilities, we aim to ensure a seamless experience for all our Guests.
We look forward to your continued patronage and the pleasure of welcoming you back to Lake Palace, Trivandrum in the near future.
Warm Regards,
Akhil Kumar
Reservation Executive
by A verified traveler
Mixed feelings about this place
Posted 5 Jan 2018 on HotelsI have mixed feelings about Lake Palace. It's supposedly a 5 star hotel, but there were several things lacking. The positives and negatives of my stay follow:
Positives:
- The service of the wait staff was very high. They even went out of their way to make us a specially prepared roast chicken for Christmas dinner, which wasn't on the menu, at no extra charge!
- The food was delicious
- The rooms were clean
Negatives:
- The restaurant seemed to have a policy of cooking everything on your order all at once before bringing any of it out. This led to cold starters much of the time, as they'd not bring them out until they'd finished cooking the mains
- There are fairly frequent power cuts
- The WiFi was patchy and frequently uncooperative
- The end of the garden, near the lake, STINKS! Smells like an open sewer. There's visible garbage in the garbage store and the view from our room - the hotel's only suite and the best room in the place - was of a baron wasteland with drains. At one point a member of staff even urinated directly under our balcony in full view!
- The AC in the room didn't always work
- Driver we booked didn't speak English, despite us being told he would
- Remote location might not be appreciated, depending what you're looking for
- They tried to charge us for a pomegranate stain, which is unexpected in a 5 star hotel!
Comment from Hotel Management
8 Jan 2018 by Reservations, Hotel Management
Dear Sir,
Greetings for the day!!!
We are truly disappointed to read about your experience with us. At the outset, please accept my sincere apologies for not fulfilling your expectations during your recent stay at Lake Palace Trivandrum. We value the patronage of each guest, but under the circumstances, we appear to have fallen in our standard of service. It is quite apparent that we were unable to satisfy your basic expectations. We hope we have not lost too much credibility and you will forgive us. I once again assure you that on your next visit to Lake Palace Trivandrum, you will notice a marked change and improvement. All the issues highlighted have been strictly taken up with the team for improvement. We look forward to welcoming you back soon for a truly personalized stay with us.
Regards
Nibin Shajahan
