Ratings based on 5 Verified Reviews
4.6 Room cleanliness
3.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2023 on Hotels
by A verified traveler
Posted 6 Dec 2019
Love it love it love it. Had s most wonderful stay and look forward to staying there again.
by A verified traveler
Not recommended
Posted 18 Jun 2018Much better hotels are available close to clock tower with half of the price.
by A verified traveler
Heated bathroom floors but no dinner?
Posted 23 Jan 2018The room and facilities were great but we were really disappointed with the service. We checked in around 3:30 pm and stepped out at 4. We asked specifically if there was going to be dinner served, they said yes. We got back around 8 pm and were told that the kitchen had closed and we should have put in an order for dinner before 7 pm. We mentioned that we had specifically asked about the dinner before leaving so we could plan accordingly and were told that we would be able to have dinner at the hotel without any mention of this 7 pm deadline. They also made no attempts to organize any sort of back up dinner plan (not even instant noodles) and the rest of the city was also closing up because it was winter so we couldn't even step out to get a bite. We were forced to eat chocolate and drink beer from the minibar and go to bed hungry.
We mentioned this during check out and didn't get so much as an apology, just weak smiles and nods. They only thing they did was waive the cost of the minibar snacks after we said we wouldn't want to pay for it given that we had no other option for food.
Overall the hotel was comfortable, had great decor and was well kept but the inexperience of the staff and service clearly showed. There's really no major benefit to heated bathroom floors if your guests go to bed hungry.
by Ram Shankar
Posted 31 May 2017 on Hotels
It was great!