Ratings based on 128 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Smelly room
Posted 20 Dec 2021 on HotelsThe room smelt of bad drains. In fact the whole corridor smelt awful as we were walking to the room. We were so tired from the journey we put up with it and mentioned it at reception when paying. It was met with a shrug of the shoulders, as if it wasn't their problem. Nothing was deducted from the bill, so we paid alot for a really poor experience and shan't be returning. There are considerably better options nearby, cheaper, cleaner and where they have a service mentality. Give this place a wide berth.
Comment from Hotel Management
20 Dec 2021 by Alain - Owner, Hotel Management
Dear Simon, I have read your remark and I am aware of the problem we had in the last few days. In fact, the city service told us that it had a problem with the sewage treatment system and the whole lower part of the city had the same problem.
Unfortunately at our level, apart from diffusing an aerosol to reduce this bad smell, we did not have many other solutions.
I am very sorry, know that our hotel is certified "Safety first" for hygiene and this smell has nothing to do with the cleanliness of our establishment.
Also you made the reservation through an online travel agency who had already paid the room !!
Guess this problem will be fixed today and hope to see you again in better condition
by A verified traveler
Good for stopover, great for dinner
Posted 6 Sep 2021 on HotelsGood place for a stopover. The hotel is nice but the distinguishing feature is the restaurant. Had an excellent meal!
by A verified traveler
Okay. Has potential but...
Posted 10 Jul 2020 on HotelsIt's really unclear that the location is just off a busy road with lots of supermarkets and strip malls. As a matter of fact there is a big shopping center right across the street. This used to be a former monastery and a "Relais du Silence" which means it should be quiet but we could definitely hear street noise/traffic. It's also not near the center of Thiers at all. I could see that while booking but it's quite far away. - I think they could have been better at quite a few things: The room itself had a toilet that made noise if you didn't re-flush it. The refrigerator wasn't cold AT ALL. The carpet and bathroom definitely need upgrading, a bit old for the carpet and dirty in the grouting and on the wall near the shower. The restaurant really wasn't the best either, especially for being listed in Michelin and overpriced. The reception was just okay. All just okay. Has potential but not sure if they'll ever achieve anything better.
Comment from Hotel Management
13 Jul 2020 by Alain - Owner, Hotel Management
One thing from 20'000km away from us you are able to check our position and now if we are in the middle ot the country or in down town. We never said that we are in a quite place with birdy tweets all the day. We are located close a main exit of A89 motorway and due to the fact are located in a place appreciate by commercial center and all business place. Our garden is 15'000 M² and some guest appreciate to be close a motorway exit and some of then would appreciate an authentic and country place. Nothing is wrong on our description it's clear that we are located 1.8km away from exit 29 and few kim away from the center of the city.
We received more thant 3500 peoples a year and more than 90% appreciate our restaurant who is Michelin's selected. We could understand that you have expectation that we are not able to fit your request and are not a palace.
Best regards
by A verified traveler
Great Gastro break
Posted 5 Aug 2019 on HotelsNice Hotel with pleasant surroundings, the restaurant is outstanding, but it is not cheap, quality excellent.
Nice location for a gastro break, Staff always friendly and helpful
by A verified traveler
Posted 29 Jul 2019 on Hotels
by A verified traveler
Posted 14 Oct 2018 on Hotels
This was more of a 3 Star grade and not 4 Star as advertised. The facilities were of a low standard and hallways had a bad damp smell. Air con did not work. Breakfast options was very limited.
Comment from Hotel Management
26 Oct 2018 by Alain, Hotel Management
Good morning. Stars are given by the government and not by ourselves
by A verified traveler
Comfortable
Posted 7 Jun 2018 on HotelsStayed one night at this wonderful hotel. After a long day travelling , we were meet by friendly welcoming staff . We sat outside this lovely old building with some spectacular France wine and nibbles. The restaurant was very very nice but most of all the bed was the most comfortable I have slept in weeks, as I have travelled for the past 3 weeks in France. Would recommend this hotel.
Recommended
for Everyoneby A verified traveler
Posted 28 Feb 2018
Safe didn’t work, heating stopped working during a very cold -5 spell. Limited breakfast selection. When a small dish of scramble eggs was finished kitchen refused to make more. Expensive for what it was.
by A verified traveler from Fareham UK
Charmless
Posted 28 Aug 2017Very little charm here! Very functional check in & told that the restaurant was full that evening & we would need to eat elsewhere. The room was fine but that's all we saw of the hotel!!
by A verified traveler from Boston, USA
Utterly mundane, several small problems
Posted 12 Jul 2017
Pros: We got a night's sleep. Bed was very nice.
Cons: See above. Add some character.
Location: Nothing. Located off a strip of highway, no contact with the town. We were on our way south, didn't plan pon seeing the town anyway.
Unfortunately for this hotel, the hotel we stayed in the night before was magnificent. This is a hotel that could be anywhere in the world. Nondescript. The mini-bar had the usual overpriced items which we didn't bother with. It was a mini-fridge that was NOT cold, so the milk we put in there for coffee the next morning was ruined. There was something wrong in the bathroom plumbing that I reported to the front desk. The shower has one of those great big shower heads, and to use it you move the hand-held part down to the bottom of the water pipe. So. The problem was that the hand-held shower part would not stay where it was put, it rather quickly moved down the pipe. At that point the humongous shower head was supposed to start emitting water, but that did not happen. I had to continually shove the hand-held part back up the pipe only to have it fall back down. Irritating.
The hotel is cloistered with a wall that's locked at night, you get a code to get out if you're leaving early. Great if you're paranoid.
