Ratings based on 725 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pittsburgh
Posted 5 Jun 2024
Very cool vintage hotel over 100 years old! Great shower. Friendly staff.
Comment from Hotel Management
5 Jun 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Thanks for the great review! we work hard at providing our guests with the best experience we can. We look forward to seeing you again in the future.
by A verified traveler
Posted 4 Jun 2024
Property is nice and clean and staff is excellent. Some
minor issues should be addressed (A/C not working, handicap doors not working) but the staff did their best to accommodate us; the hotel needs to put some $$ into some details but all in all it was a nice place to stay with a very good staff.
Comment from Hotel Management
5 Jun 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Thank you for your review. We work hard at giving our guests the best stay possible. We are working on getting issued fixed to make it more enjoyable. We look forward to seeing you again in the future.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Thanks for the great review! We look forward to seeing you in the future!
by A verified traveler
Posted 21 May 2024
There is only one entrance, but wasn't too big of an issue. Stayed one night. Mosquitoes were getting in through the closed windows.
Comment from Hotel Management
24 May 2024 by Felicia LaJeunesse- General Manager , Hotel Management
Thanks for the review. We will defiantly be looking at getting the issues taken care of. We look forward to seeing you in the future!
by A verified traveler
Posted 21 May 2024
The staffs are not helpful.
Especially there was a false fire arlam middle of night for almost 30 minutes, but no one apologized.
Comment from Hotel Management
21 May 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Hi I am the General Manager here at the Best Western in Thermopolis WY. I am very sorry this was your experience. We are all unaware of the fire alarm in the middle of the night. I will definitely be looking into this. Feel free to contact the hotel so we can figure out what has happened.
by A verified traveler
Posted 15 May 2024
Nice by river.
Comment from Hotel Management
15 May 2024 by Felicia LaJeunesse - General Manager, Hotel Management
Thanks for your review. We work hard at making our guests stay great. We look forward to seeing you again.
by A verified traveler
Posted 12 May 2024
Liked the historical character of the property
Comment from Hotel Management
15 May 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Thanks for the review. We look forward to seeing you again!
by A verified traveler
Posted 7 May 2024
Very quaint and comfortable
Comment from Hotel Management
8 May 2024 by Felicia LaJeunesse- General Manger, Hotel Management
Thanks for the great review! We are so glad you had a great stay. We look forward to seeing you in the future.
by A verified traveler from Sheridan
Posted 29 Apr 2024
Comment from Hotel Management
21 May 2024 by Felicia LaJeunesse- General Manager, Hotel Management
Thanks for the review. We look forward to seeing you again in the future.
by A verified traveler
Posted 21 Apr 2024
Very nice room.
Comment from Hotel Management
21 Apr 2024 by Felicia LaJeunesse - General Manager, Hotel Management
Thanks for the great review. We are pleased to hear you had a pleasant stay with us. We work hard to insure our guest have a great stay. We hope to see you aging in the near future.
