Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Culver City
Posted 21 May 2024
Super cute hotel; I appreciate the attention to detail! And the complimentary water bottle and glass of wine hit the spot after a long day of travel!
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
THE STAFF AT THE FRONT DESK WAS EXCELLENT, ESPECIALLY CASSANDRA.
THE LOCATION WAS VERY CONVENIENT FOR SHOPPING, BAKERIES, COFFEE SHOPS AND TRANSPORTAITON TO THE AIRPORT. CLOSE TO MILLENIUM PARK AND ALL OF THE OTHER ATTRACTIONS WE WANTED TO SEE
by A verified traveler
Posted 12 May 2024
Would like a water bottle for each person on a 2 person reservation.
Comment from Hotel Management
13 May 2024 by Beth Anne, Hotel Management
Thank you for staying with us recently Sandy. I appreciate your feedback on the water bottles. We hope to host you again on your next trip to Chicago.Sincerely,Beth Anne KingGeneral Manager
by A verified traveler
Posted 7 May 2024
The staff was amazing!
Comment from Hotel Management
9 May 2024 by Beth Anne, Hotel Management
YES! Thank you Chloe! We really appreciate the 5 out of 5! Come back soon!
by A verified traveler
Posted 5 May 2024
We loved that this hotel had an amazing location, helpful staff, and lots of charm. The bed was incredibly comfortable and we loved all of the little touches!
Comment from Hotel Management
6 May 2024 by Staypineapple Management Darius McWillie, Hotel Management
Hi Paige,We enjoyed your time here. The team was excited to meet you and look forward to your return visit!
by A verified traveler
Posted 2 May 2024
It's luxurious
Comment from Hotel Management
2 May 2024 by Beth Anne, Hotel Management
Thank you! We're so glad you enjoyed your stay!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Beth Anne, Hotel Management
Thank you!
by A verified traveler
Posted 23 Apr 2024
Staff was not welcoming on arrival at all. Also wouldn’t allow food to be delivered to do which is not a 5-star service what so over. It was an overall uneeasy feeling stay there. They do not match their slogan of “EVERYTHING” being an option there .
Comment from Hotel Management
24 Apr 2024 by Beth Anne, Hotel Management
RaShawn, I am so sorry for your recent experience at our hotel. I can understand why you were so disappointed by the lack of the "Everything Mentality" being present for you. I will address this right away with our team. I will reach out more directly to work to make this right for you.Sincerely,Beth Anne KingGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Beth Anne, Hotel Management
Thank you for the 5 out of 5 Melissa!
