Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
A delightful, problem-free experience.
by A verified traveler from Leefdaal
Posted 7 Apr 2024
For nearly 400€/night we were hoping for far better.
On arrival our room had garbage on the floor which wasn’t removed the second day. The room wasn’t cleaned; the floor was covered in sand from our visit to the beach.
Towels weren’t changed nor coffee restocked.
The restaurant food was dire and the Ukrainian waitress spent all her time chatting to her Ukrainian friends
The hotel is in the middle of an office complex with ample parking yet we were charged a whopping 17€/night for parking. EXPEDIA did not mention that !
Total disaster and we shan’t be visiting again!
by A verified traveler
Posted 29 Dec 2023
Completely off the beaten track .
The receptionist was as welcoming as an old wind in Alaska. She had to maintain her snootiness. The room was nice overlooking the motorway- the tv needed a manual to get a channel- no English tv. My dinner was mediocre! Not up to Hilton standards at all. Would it return! Bathroom sink plug wouldn’t work
by A verified traveler
Posted 22 Nov 2023
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Comment from Hotel Management
26 Nov 2023 by Chloe, Hotel Management
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.Thank you for your comments about out hotel, this way we can improve ourselves. Our reception is here 24/7 so if there is anything bothering you please let us know, so we can look for a solution for you to avoid any disappointment.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
26 Nov 2023 by Chloe, Hotel Management
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.
by A verified traveler
Just right for me.
Posted 29 Oct 2023 on HotelsMy stay was just perfect. Thankyou.
My evening meal - mushroom soup and sea bass - was excellent. Although i like my green lentils al dente. Good luck to the new chef.
Comment from Hotel Management
26 Nov 2023 by Chloe, Hotel Management
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.
by A verified traveler
Posted 16 Oct 2023
Fine property, right price, not much clise by but easy transport to mid town.
Comment from Hotel Management
26 Nov 2023 by Chloe, Hotel Management
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.
by A verified traveler
Posted 19 Aug 2023 on Hotels
by A verified traveler
Posted 13 Aug 2023
by A verified traveler
Posted 23 Jul 2023
The hotel offers great value and was suitably located for us. It is next to CORPUS, but other than that the surroundings look more industrial and under development than residential. Missing is a coffee maker.
