"From the second the door is held open for you to enter until the day you leave, you could not be made more welcome.
The staff are so friendly, welcoming and professional. Nothing is too much trouble.
We sat in the bar on Sunday night and went to bed feeling really special.
The rooms are lovely and the whole place is spotless.
The hotel is well placed for Marble Arch and the transport system.
The quality of the hotel speaks for itself but the staff really do make it special.
We would happily stay here again."
"Rooms were clean, tidy and high spec. Comfortable beds. Sad there was no tea/coffee making in the room and it was shared Kitchette in the hallway. Great location for ease of access to underground and central London. We unfortunately stayed when there was an England match on and our room must have been next to a pub/bar as it was super noisy until late. Singing could be heard through the walls! Could also hear the trains under us a lot. Not great if you’re a light sleeper. No fan in the room either. Friends on the top floor said it was quieter but a lot hotter up there but they did have a fan.
Staff very helpful, friendly and accommodating."
"i had a great stay at this place since it was only for two nights. the staffs were helpful, accommodating, the lobby was spacious to chill, talk with your friends, and i loved how it was in the SOHO area.
nonetheless, if you are only staying for 1-2 nights, and a solo, this would be ideal for you. again, you only get a pod - your nest which is a small private room. additionally, there are not many amenities included in your stay, e.g., microwave, fridge, but they have towel, good wifi, and AC.
overall, i had a great stay and sleep."
"We had a fantastic stay for 2 nights. Our room was very clean, small but cosy and the bed was comfortable, the ensuite shower was great too. Staff were very friendly and welcoming. Its a perfect location as its near Paddington Station and Kensington gardens and Hyde park is a short walk away (perfect if you attend the BST concerts) lots of souvenir shops and restaurants very nearby. Would definitely stay again if I needed that area."
"Rooms clean, approachable staff
Aircon failure in bedroom so compensation given in food and drink voucher.
Only other down side was fridge not working very hot weekend so could not keep drinks cold n refeshed"
"A fantastic hotel with spotless, well-appointed rooms and exceptional staff who were friendly, professional, and always happy to help. We had a minor issue with the air conditioning, but it was resolved immediately. What really stood out was the excellent customer service—they even sent a follow-up email after we had checked out to apologise for the inconvenience. A thoughtful touch that was greatly appreciated. We would definitely stay here again and wouldn’t hesitate to recommend it."
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