Ratings based on 1,490 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Almost everything was excellent; staff, friendliness, close to the tubes, rooms were very nice, food was great but we were a room next to the elevator and it woke me up too early in the morning (5:00 am) on 4 of the 5 nights we stayed there, when people started their day. Just bad luck on our room assignment.
by A verified traveler
Posted 21 May 2024
The staff was so kind and accommodating, allowed us to leave our bags until later on day of checkout. Greeted by staff at the door and taken to our room where he made sure all was in order. Walking distance to Tower of London, Tower Bridge and very close to sightseeing bus stop. Highly recommend!
Comment from Hotel Management
22 May 2024 by Esther, Hotel Management
Dear Amber Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler
Posted 20 May 2024
The building is old but have everything we needed excellent location!
Comment from Hotel Management
21 May 2024 by Esther, Hotel Management
Dear Elisabeth Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler
Posted 18 May 2024
Hotel is in a nice area can walk to london bridge in two minutes
Comment from Hotel Management
19 May 2024 by Parisa, Hotel Management
Dear Annabel,Thanks a lot for your great review. we are delighted that you enjoyed your stay with us, especially our prime location. we look forward to welcoming you back soon. Kind regards, Parisa
by A verified traveler from Miami
Posted 14 May 2024
Great hotel in London, excellent location.
Comment from Hotel Management
15 May 2024 by Esther, Hotel Management
Dear Nain Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler
Posted 13 May 2024
The breakfast was excellent!
Comment from Hotel Management
14 May 2024 by Esther, Hotel Management
Dear Teresa Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler from Wasilla
Posted 12 May 2024
Fantastic location and quiet. Nice water dispensers when you enter lobby.
Comment from Hotel Management
14 May 2024 by Esther, Hotel Management
Dear Katina Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler
Posted 7 May 2024
Nice room and great room service but bathroom could be updated
Comment from Hotel Management
8 May 2024 by Esther, Hotel Management
Dear Tasnim Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi
by A verified traveler
Posted 6 May 2024
Uniquely placed, very safe, close to tube, rail and buses.
Comment from Hotel Management
11 May 2024 by Esther, Hotel Management
Dear Richard Thank you for taking the time to rate your recent stay with us We are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi
by A verified traveler
Posted 5 May 2024
Great location right next to Tower Hill Tube. Lots of places to eat within walking distance, next to Tower of London and St katherines Dock
Comment from Hotel Management
6 May 2024 by Rebeca, Hotel Management
Dear Laura,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca
