Ratings based on 1,120 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Close to station
by A verified traveler
Posted 17 May 2024
Roof top bar is amazing
by A verified traveler
Posted 13 May 2024
Great location and nice staff and tube station just around the corner one of the best places to saty
by A verified traveler from San Antonio
Posted 13 May 2024
It was the perfect location, near a train station, you can walk to Tower of London.
Mohammad at the breakfast area made sure I had everything since I have gluten allergies. He went the extra mile. Thank you!
by A verified traveler
Posted 12 May 2024
Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant.
Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British!
Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.
by A verified traveler
Posted 11 May 2024
Nice quiet
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 7 May 2024
It's a great location for visiting the Tower of London and Tower Bridge. Awesome staff!
Comment from Hotel Management
10 May 2024 by Claus Christensen - General Manager, Hotel Management
Dear Suzanne,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our staff ensured you were looked after. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 5 May 2024
Very nice spot in London.
Comment from Hotel Management
10 May 2024 by Claus Christensen - General Manager, Hotel Management
Dear Mark,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London
by A verified traveler
Posted 2 May 2024
Not worth GBP 300/night
1. Door at the original room did not function properly.
2. Nobody at the reception answered my call despite repeated attempts.
3. Hotel room service sent a handyman to check at 22:00 and the handyman confirmed that the door couldn't be fixed.
4. Room service transferred my case to the reception and a manager called "Apo" appeared to have no clue what's going on. I had to explain the whole situation to him again and he said the hotel had no extra room at the moment.
5. The manager came over to my room and, after a brief checking, confirmed that there would be security issues with the door, so he arranged another room on a lower level for us which was supposed to have "better view".
6. We packed our luggage and moved to another room at around 22:45.
7. The new room was quite dark as there was no lamp on the desk.
8. The manager said he could only arrange for a new lamp to be installed the next day as "there was nothing he could do".
9. After further negotiation, the manager said he found a replacement lamp.
10. The manager and his colleague came over to install the lamp, with little to say more than "we apologise".
For the price of close to GBP 300/night, I think the hotel failed to live up to expectation. There are plenty of nicer hotels with better services for this price level. No next time.
***
Updated on 29 April:
1. The safe in the new room doesn't work (there is no way we can enter a new passcode).
2. The toilet is clogged.
Comment from Hotel Management
3 May 2024 by Claus Christensen - General Manager, Hotel Management
Dear Guest,Thank you for leaving another review. We take all guest feedback seriously and regret that you were not satisfied with your stay.Our team actively attempted to contact you through your room phone on multiple occasions and email you to address the issues you raised. Unfortunately, the emails were returned as undeliverable, and our 24/7 reception team reported not having any interaction with you despite team members visiting your room regularly to try to establish communication. We also left a letter in your room when all our attempts to reach you failed. Our team worked diligently to respond to your concerns and fix the maintenance issues you reported. Also our reception is manned 24/7 and any member of our team would have been happy to help, had they been approached. We understand that the maintenance issues during your stay were an inconvenience, and we apologise for that. However, our team took action to resolve the problems promptly, even during late-night hours. We also believe that our lengthy efforts to establish contact and assist you as needed demonstrate our commitment to providing excellent service.
