Ratings based on 477 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We had a nice room with a large bed, a sofa and a balcony. Every staff member we came across greeted us and asked if they could be of any assistance. The facilities such as swimming pool and gym looked really nice, but we did not use them on this occasion. Would definitely stay here again.
Comment from Hotel Management
21 May 2024 by Operational Manager, Hotel Management
Dear Toni,Thank you for choosing the Regency Hotel, Health Club & Spa, and for sharing your experience with us.I’m thrilled to hear that you had an excellent stay and found your room well-appointed with a large bed, sofa, and balcony. It's wonderful to know that our staff were proactive and offered you excellent assistance. Making our guests feel special and acknowledged is our mission here at the Regency, and I’m delighted we could achieve that during your stay.It’s a pity you didn’t get a chance to use our health club facilities, which are highly regarded. We hope you will be able to enjoy them on your next visit.We appreciate your intention to return and look forward to welcoming you again at the Regency Hotel, Health Club & Spa.Best regards,Tomasz Michalak Operational Manager
by A verified traveler
Posted 19 May 2024
I was delighted to see this property reopen again and booked what was a deluxe bedroom.
It was clear that the hotel had just reopened with new carpets throughout.
Bedroom was right above the kitchen where you knew before you got to the restaurant what was on the menu. Not sure the filters had been done!
The two televisions in the room, one worked but I had to install the channels the other didn’t even have an Ariel connected.
No hot water at night and when I spoke to the lady on reception she apologised said nothing she could do as hotel was full and no maintenance person was on site!
Let’s hope they can get all this sorted!
A better menu for half board would
Be good too! Burger is not what you expect.
Comment from Hotel Management
20 May 2024 by Operational Manager, Hotel Management
Dear Stuart, Thank you for providing detailed feedback on your recent stay at the Regency Hotel, Health Club & Spa. I sincerely apologise for the inconveniences you experienced with the TV not working and the lack of hot water in your room. Please be assured that your comments have been forwarded to our maintenance manager for immediate investigation and resolution.I am particularly concerned about the inability of our reception team to address the hot water issue or offer a room move. This is not the level of service we strive to provide, and I will ensure that additional training is given to prevent such issues in the future.Additionally, I appreciate your feedback on our menu, and I will forward your comments to our chef for review and improvement.Once again, please accept my apologies for falling short of your expectations on some aspects of your stay. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to welcome you again on future visit to the area. Warm regards,Tomasz Michalak Operational Manager
by A verified traveler
Posted 19 May 2024
Very clean hotel and good staff always helpful
Comment from Hotel Management
20 May 2024 by Operational Manager, Hotel Management
Dear Leslie,Thank you for choosing the Regency Hotel, Health Club & Spa and for sharing your experience with us.I'm thrilled to hear that you had an excellent stay and that we met all your expectations. Making our guests feel special and acknowledged is our mission here at the Regency, and I'm delighted we could succeed in doing so.We're eagerly looking forward to welcoming you back in the future.Warm regards,Tomasz Michalak Operational Manager
by A verified traveler from Park Ridge
Posted 14 Jan 2022
The Staff were excellent and this is a very good uper mid range hotel.
by A verified traveler
Posted 12 Jan 2022 on Hotels
Lovely room. Very large with a seating area. Leisure facilities are excellent
Comment from Hotel Management
12 Jan 2022 by Elaine, Hotel Management
Thank your comments we hope to see you again in the future at the Regency Park Hotel.
by A verified traveler
Posted 4 Jan 2022 on Hotels
It was perfect. Staff was very friendly. The room was great. The food was tasty and the pool relaxing.
Comment from Hotel Management
12 Jan 2022 by Elaine, Hotel Management
Thank your comments we hope to see you again in the future at the Regency Park Hotel.
by A verified traveler
Posted 29 Dec 2021 on Ebookers
Staff great, hotel clean but tired
Comment from Hotel Management
12 Jan 2022 by Elaine, Hotel Management
Thank you for your feedback I will pass on your to our management team, we do appreciate all feedback we receive.
by A verified traveler
Regency park
Posted 22 Dec 2021 on HotelsWas a quick stay visiting brothers grave with mum, the room size was amazing, plenty of space very large bed, lounge area
Could have done with having bottle water in room although girl on bar gave my mum a jug of water to take up for her pills.
Bathroom was a bit to warm and shower not the best but overall a nice stay.
Dinner was amazing but breakfast could have been a bit better
Comment from Hotel Management
12 Jan 2022 by Elaine, Hotel Management
Thank you for you feedback we will take these comments on board, we appreciated any feedback positive or negative so that we can improve in the future.
by A verified traveler
Posted 4 Dec 2021 on Hotels
Great hotel very comfortable and really nice rooms and facilities. Just need more vegan options.
Comment from Hotel Management
12 Jan 2022 by Elaine, Hotel Management
Thank you for your feedback, we will ensure we pass your comments onto the Head Chef, we appreciate all feedback we receive.
by A verified traveler
Posted 3 Dec 2021 on Hotels
