Ratings based on 323 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
great place to get away from it all. good food, amazing spa, lovely pool, and clean beach!
Comment from Hotel Management
17 Apr 2024 by Bruno Couesnon- General Manager., Hotel Management
Dear Mr/Ms. Deepika,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Bruno Couesnon- General Manager.
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Bruno Couesnon- General Manager., Hotel Management
Dear Mr./Mrs.Magdy,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,
by A verified traveler
Posted 23 Dec 2023
The best resort! Lots of things to do at Vin Wonders. The staff is super friendly and professional! We definitely come back!
Comment from Hotel Management
23 Dec 2023 by Bruno Couesnon - General Manager, Hotel Management
Dear Mr/Ms. Le Mai Phuong,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.
by A verified traveler
Posted 11 Dec 2023
Very nice rooms ,staff friendly and helpful ,just no shop close
Comment from Hotel Management
11 Dec 2023 by Nguyen Ngoc Thuy Han - Director of Operation., Hotel Management
Dear Mr/Ms. Stephen,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.
by A verified traveler
Posted 6 Nov 2023
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Comment from Hotel Management
7 Nov 2023 by Nguyen Thi Tu Nguyen, Hotel Management
Dear Mr./Mrs. Offer Steuer,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Thi Tu Nguyen - Director of Operation.
by A verified traveler
Posted 25 Sep 2023
Beach was great as was the pool and the theme park next door
Comment from Hotel Management
26 Sep 2023 by David Jamieson - General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager
by A verified traveler
Posted 20 Sep 2023
This property was nice, but transportation was limited and difficult, so it made staying here hard when we wanted to go out and explore parts of Vietnam / Hoi An. Wonderful rooms, but definitely catered to families and those wanting to utilize the golf course and amusement park.
Comment from Hotel Management
21 Sep 2023 by David Jamieson - General Manager, Hotel Management
Dear Mr/Ms. Sydney, Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,David Jamieson - General Manager
by A verified traveler
Posted 23 Apr 2023
3BR Villa was amazing; ensuites to each bedroom, spacious living areas as well as desk/study area in each bedroom. Private pool was always clean and warm/inviting so we used it (as well as main pool) daily.
Included buffet meals offered plenty of variety at exceptional quality.
It's a little far from Hoi An old town and other villages (taxi required); though taxi's are easy to arrange if you download Grab Taxi app.
Advertised activities offered by the resort for kids/families (eg, kite flying, pool sports, anything through kids club) need to be booked 1 day in advance, and even after booking we had to ask again for them to actually happen (turn up and nobody is there) - this is an area the resort could improve on, as having these activities run daily at scheduled times (regardless of patronage) would surely see increased numbers of people participating. Eg, Aqua-aerobics at 10am; kite flying at 4pm. In similar resorts we've found this to be the standard and it allows guests to get to know the staff etc.
Comment from Hotel Management
24 Apr 2023 by David Jamieson - General Manager, Hotel Management
Dear Mrs. Eleanor, Warmly greetings from Vinpearl Resort & Golf Nam Hoi An! Thank you so much for having time to write a feedback for us, which helps us to become better place to stay and improve our services. Since your feedback is important to us, I would like to ask you to share more detail information about Kid’s Club Activities via email v.GM-VPRGNHA@vinpearl.com. It will be helping us to improve our service. Once again, than you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. If you need any further assistance, please do not hesitate to contact us on this email address.Yours very truly,David Jamieson - General Manager
by A verified traveler
Posted 12 Oct 2022
Good
Comment from Hotel Management
14 Oct 2022 by VPRGNHA, Hotel Management
Dear Value Guest, Thank you for taking the time to provide us with your valuable feedback. At Vinpearl Nam Hoi An, we aim to provide our guests with excellent service along with 5-star facilities to ensure their stay is memorable. We are glad that you enjoyed your overall stay with us. We do hope to have a chance to welcome you and your family to Vinpearl Nam Hoi An in the future. Should you need any further assistance please do not hesitate to contact us. Kind regards,David Jamieson-General Manager
by A verified traveler
Posted 28 Mar 2021 on Hotels
Comment from Hotel Management
9 Jan 2023 by VPRGNHA, Hotel Management
Dear Mr/Mrs. Kihyun, Thank you for choosing Vinpearl Resort & Golf Nam Hoi An as your address of choice while staying at Central Coast of Vietnam. Your feedback is greatly appreciated and has been shared with our colleagues. We are always aware of reminding all our guests should wear a mask in public areas at this period. We look forward to having the opportunity of seeing you and your beloved one in the nearest future to enjoy all facilities and hospitality of Vinpearl. Kind regards,David Jamieson- General Manager
