Ratings based on 16 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lovely Hotel but could be better
Posted 14 Jan 2020 on HotelsBeautiful hotel, right on the beach. This place has so many plus points that it should be getting a totally positive review. However, there are some areas that need addressing by Management, and I have posted a much more detailed review on Expedia. Based on its location and décor this hotel should be a top tier Ngapali Hotel. It is stunning and peaceful.
Main issues are Reception staff; general poor English language skills. Lack of visible General Management with the only 'visible' Manager being Naing, the Food and Beverage Manager. He wants people's opinions and genuinely wants to improve the resort. He is also concerned for his staff to improve which is nice and his staff do try very hard. In my view there needs to be an English language training programme for staff if the Hotel wants European guests rather than just Burmese speaking guests.
Having said all that we would return.
by A verified traveler
Posted 8 Jan 2020
by A verified traveler
Posted 12 Feb 2019
Staff tried hard in general, disturbed to observe some employees cutting grass in the grounds with scissors - wake up call required by the owners here to equip their people with some 21st century tools. Stayed in a pool villa which lacks the finish expecyed at this price level hence poor value for money at $300 per night when I see local people cutting grass with scissors.
Comment from Hotel Management
13 Feb 2019 by WH, Hotel Management
Thank you for stayed with us and appreciate it .We will bring all your comments to our Management Team and hopefully , will improve our service and facilities soon !
We look forward to welcome you back in next time .
Kind Regards,
by A verified traveler
Posted 10 Feb 2019 on Hotels
Nice place, beautiful beach and swimming pool. Super family vacation!
Comment from Hotel Management
13 Feb 2019 by WH, Hotel Management
Thank you for stayed with us and appreciate your feedback .
Looking forward to welcome you back in near future.
Kind Regards,
by A verified traveler from Hpa An Karen State, mm
Posted 23 Jan 2019
The extraordinary views, beautiful and extensive beach and quiet!
The staff in the restaurant areas were great! The front desk staff could use more training in assisting tourist on the local sights and restaurants.
Comment from Hotel Management
23 Jan 2019 by WH, Hotel Management
Thank you so much for taking the time to write such a lovely review we truly appreciate you sharing your wonderful experience and advise.
We look forward to seeing you again!
Kind Regards,
by A verified traveler
Posted 26 Dec 2018
Comment from Hotel Management
28 Dec 2018 by WH, Hotel Management
Thank you for stayed with us and appreciate your ranking . Looking forward to welcome you back in near future again !
Kind Regards,
by A verified traveler
Posted 3 Mar 2020
by A verified traveler
Posted 4 Jan 2020
Very nice and well maintained facilities. Beautiful place and beach. Staff however is very slow, still needs training in service and english.
English speaking is still very limited. If this can be improved it will be close to perfect.
by A verified traveler
Posted 31 Mar 2019
Comment from Hotel Management
1 Apr 2019 by WH, Hotel Management
Thank you for your staying with us and appreciate your ranking to us . Enjoy your stayed with us .
Sincerely yours,
by A verified traveler
Posted 4 Mar 2019 on Hotels
人少的海滩，清澈见底的海水，酒店服务也很暖心
Comment from Hotel Management
6 Mar 2019 by WH, Hotel Management
Thank you for stayed with us and appreciate your feedback . We look forward to welcoming you again in near future . Sincerely yours ,
