Ratings based on 947 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Staff was friendly. This is an older hotel but nice. The ac in our room didn’t work. And they didn’t fix it or offer us another room or discount.
Comment from Hotel Management
4 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sherry! Thank you for your feedback. We are pleased to hear that you found our staff friendly and appreciated the character of our older hotel. We apologize for the inconvenience you experienced with the AC in your room. Your comments have been noted, and we will address this issue with our maintenance team to prevent future occurrences. We regret that an alternative room or solution was not offered during your stay and will work on improving our response to such situations. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 1 Jun 2024
Let’s start with a cockroach in the bathroom. The property is old and VERY dirty. The room carpet smells bad too… One of the worst experiences I’ve ever had! Staff is rude. Traveling with a medical alert dog and I was asked for my personal documents that certifies him and they even keep a copy of them.
Comment from Hotel Management
2 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Adriana! We sincerely apologize for the unpleasant experience you encountered during your stay. Please rest assured that cleanliness and guest satisfaction are our top priorities, and we take your feedback seriously. We will address the issues you've mentioned with our housekeeping team to ensure that they are properly addressed. Regarding your service animal, we apologize for any inconvenience caused by our request for documentation. We aim to comply with legal requirements while also ensuring a smooth and comfortable experience for all guests. We appreciate your understanding and hope to have the opportunity to regain your trust with a much-improved experience in the future.
by A verified traveler
Posted 30 May 2024
property was okay but little run down. elevator to third floor didn't work had to take stairs.
Comment from Hotel Management
1 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi terry! We apologize for any inconvenience caused by the malfunctioning elevator during your stay. Ensuring the functionality of all amenities, including elevators, is important to us, and we regret that this aspect did not meet your expectations. Your feedback regarding the condition of the property will be reviewed by our team as we continually strive to improve our facilities for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless experience in the future.
by A verified traveler
Posted 28 May 2024
Clean friendly
Comment from Hotel Management
30 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sylvia! Thank you for your feedback! We're delighted to hear that you found our establishment to be clean and that our staff provided friendly service. Maintaining a welcoming and hospitable environment for our guests is our top priority, and we're glad that it reflected in your experience. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!
by A verified traveler
Posted 28 May 2024
The front desk lady was awesome
Comment from Hotel Management
30 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jordan! We're thrilled to hear that you had a positive experience with our front desk staff! Providing excellent service and making our guests feel welcome is our top priority, and we're delighted that our team member made a positive impression on you. Your kind words will be shared with our staff, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further comments, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 27 May 2024
The room was big, clean, and the ac was super cold just like we want it when we sleep!! The staff was very nice as well.
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Leann! We're delighted to hear that you enjoyed your spacious, clean room and that the air conditioning met your preferences for a comfortable night's sleep. Providing a clean and comfortable environment is a top priority for us, and it's wonderful to know that we succeeded in meeting your expectations. Additionally, we're pleased to hear that our staff provided you with friendly and attentive service throughout your stay. Your positive feedback will be shared with our team as encouragement to continue delivering excellent service to all our guests. Should you choose to stay with us again in the future, we look forward to providing you with another enjoyable experience. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler from Lockhart
Posted 27 May 2024
The elevator broken. No soap, shampoo, or lotion. Breakfast was tiny stale bagels, and bread. No fruit, no one around to see if there was anything else.
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Christina! We apologize for the inconvenience you experienced with the broken elevator and the lack of amenities in your room. Maintaining functional facilities and providing essential amenities are essential aspects of ensuring a comfortable stay, and we regret that we fell short in this regard. Your feedback regarding the breakfast offerings is also concerning, as we strive to provide a satisfying and varied selection for our guests. Rest assured, we will address these issues promptly with the relevant departments to prevent recurrence and to improve our overall guest experience. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything further we can do to assist you, please feel free to contact us directly.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Derek! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
by A verified traveler
Posted 27 May 2024
Very friendly staff member greeting us as we walked in
Comment from Hotel Management
28 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Norman! We're delighted to hear that you had a positive experience with our friendly staff member during your arrival. Providing warm and welcoming service is a top priority for us, and it's wonderful to know that our team member made a positive impression on you. Your kind words will be shared with our staff as encouragement to continue delivering exceptional service to all our guests. Should you require any further assistance or have any other feedback to share, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi MANDIE! Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.
