Ratings based on 949 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Mold in closet, carpet frayed at the end. No exhaust fan in the bath. Not enough parking when full. The breakfast was non existent. However, I would stay there again if I had to, the bed was fine and the room was unnecessary large with a sectional we never sat on. It was overpriced but less than the Winstar and Best Western due to a concert.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
The room itself was pretty clean, but the breakfast was a major let down. With regards to the staff it almost felt like we were an inconvenience to them while checking in. Good for one night but wouldn’t stay there any longer.
by A verified traveler
Posted 10 May 2024
Close to entertainment events and locations
Comment from Hotel Management
11 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Darryl! We're glad to hear that you found our hotel conveniently located near entertainment events and locations. Providing easy access to local attractions is important to us, and we're thrilled that you were able to enjoy nearby entertainment during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 9 May 2024
The bed was very hard and pillows too small and uncomfortable. No TV service not much in the free breakfast.
Comment from Hotel Management
11 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dianne. We're glad to hear that you found our hotel conveniently located near entertainment events and locations. Providing easy access to local attractions is important to us, and we're thrilled that you were able to enjoy nearby entertainment during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 5 May 2024
They had no TV service and their breakfast was disappointing. They normally have breakfast sandwiches and they were out. Sto
Comment from Hotel Management
6 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael. We apologize for the inconvenience caused by the lack of TV service and the disappointing breakfast experience during your stay. Ensuring that our guests have access to amenities like TV and a satisfying breakfast is important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.
by A verified traveler from cleburne
Posted 3 May 2024
Close to the casino which was nice but so close had much higher rates.
Comment from Hotel Management
3 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mary! Thank you for sharing your feedback regarding the proximity to the casino and its impact on rates. We understand that this can be a consideration for our guests. While our location near the casino offers convenience, we also strive to ensure our rates remain competitive and reflective of the value we provide. We appreciate your perspective and will take it into account as we continue to review and adjust our pricing strategy. We hope to have the opportunity to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 29 Apr 2024
The hotel was clean and nice. And it’s primary purpose is cleary to serve the casino next-door. But, to that end, the hotel doesn’t offer any food other than a sort of minimal breakfast. The only food in the area outside of the casino is a Sonic restaurant next-door, otherwise you need to travel to Gainesville, Texas to find a restaurant outside of the casino. The purpose of my visit wasn’t to go to the casino, so it left me scrambling a little bit to find food options, as there is not really a grocery store nearby, either.
Comment from Hotel Management
30 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Joseph! Thank you for sharing your experience with us. We're glad to hear that you found the hotel clean and nice. We understand your frustration with the limited food options available near the hotel, especially if your visit wasn't primarily for the casino. We appreciate your feedback, and we will take it into consideration as we strive to improve our services and amenities for our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 29 Apr 2024
there was a lot of noise .not enough parking space.For hotel close to a casino the checkout should be 12 not 10am.
Comment from Hotel Management
30 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi shawn. We apologize for the inconvenience caused by the noise and insufficient parking during your stay. Providing a peaceful environment and adequate amenities for our guests is important to us, and we regret that we fell short of your expectations in these regards. We will address these issues with our team to ensure that they are promptly resolved. Regarding the checkout time, we understand your feedback and will take it into consideration as we review our policies to better accommodate our guests' needs. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing to stay with us, and we apologize again for any inconvenience caused.
by A verified traveler
Posted 23 Apr 2024
Kind of disappointed in this property first of all the red river inn is basically adjacent to the best western red river inn. The best western was the property I thought I was booking will stay there if I’m ever up there again. We have a service dog and first they said we couldn’t stay there I told them it was the law and the girl said she had to call owner/manager which she did and was told I had to show rabies card, called vet got card so they finally let us have the room after a half hour of going back and forth. Mind you the whole hotel had maybe 5 cars outside it basically empty it had no problem trying to not let me have the room. The other thing that happened was we got there a little after 2 after driving 400 plus miles and they wouldn’t let us in the room come back at 2:55. Asked the girl about rooms she said they were all ready but it was policy. Finally all that was settled room and property were ok. The girl had to be new so none of this is on her but management needs to get there act together as far as customer service goes. The last thing. The next day when I checked out and was packing the car the attendant came running up to me because he saw the dog on the cameras got on me why I had a dog there evidently they don’t communicate too well. I would give it 2 stars only because the property was nice and location to casino was superb. PS they’re idea of a breakfast needs a lot of work for paying a premium to stay I could have gone next door to best western and at
Comment from Hotel Management
29 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mark. We apologize for the inconvenience and frustration you experienced during your stay. It's important to us that all guests feel welcome and accommodated, especially those with service animals, and we regret that there was confusion regarding your reservation and the requirements for your service dog. We will address your concerns with our management team to ensure that our policies are clearly communicated and consistently enforced to provide a better experience for all guests. Additionally, we apologize for any inconvenience caused by the delay in accessing your room and the issues with breakfast. Your feedback is valuable to us, and we will use it to improve our service and communication moving forward. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing to stay with us.
