Ratings based on 142 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Room was dirty spiders and roaches everywhere
Comment from Hotel Management
17 May 2024 by M, Hotel Management
Dear Pedro,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness and comfort. Your feedback is important to us, and we take reports of pests very seriously. However, taking a cue from your review, we will investigate our rooms for any spiders/roaches and get the rooms pest-controlled again. Allow us to convince you that what you experienced was a rare instance. We earnestly ask for another chance to host you better.Sincerely,Management Team
by A verified traveler
Posted 10 Nov 2023
And the only good thing about the property was there's a corner store right next door to it that's the best thing I can say about it. There was people that knocked at our door that we didn't even know looking for drugs the air conditioner didn't work I was sweating all night the staff didn't care they wouldn't give us another room and the room was very very very small look nothing like the picture on Expedia I was scared to walk to my car because of the neighborhood and the surrounding area will never stay here again and the bed was dirty there was cigarette butts on the floor by the TV in my room so that tells me they don't sweep her and mop or anything It was disgusting
Comment from Hotel Management
17 Nov 2023 by M, Hotel Management
Dear Patricia R,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
by A verified traveler
Roach Motel
Posted 6 Nov 2023 on HotelsThe room was covered with live and dead roaches. The bathroom tile grout was covered with mildew. However, the young man at the front desk was as helpful as he could be and allowed me to inspect another room before being moved. The replacement room was better but I later saw there were foil wrappers and salsa containers on the floor near the night stand. An exterminator and thorough cleaning is needed.
Comment from Hotel Management
9 Nov 2023 by M, Hotel Management
Dear Joseph,Thank you for sharing your much-valued feedback with us. We’re extremely devastated to learn that you did not have a positive experience! We have always ensured to keep our property clean and free of pests. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Everyone deeply regrets the inconvenience. On behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you even better.Sincerely,Management Team
by A verified traveler
Posted 5 Nov 2023
That is was close to Galveston and that it was quiet
Comment from Hotel Management
9 Nov 2023 by M, Hotel Management
Dear Misshaleen,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
by A verified traveler
Nope
Posted 30 Sep 2023 on HotelsRoaches, dirty floor, dim lights. Pot smoking smell and several drug looking related activities. I stayed here last year and it was at least decent.
Never again.
Comment from Hotel Management
6 Oct 2023 by M, Hotel Management
Dear Michelle,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team
by A verified traveler
Just a place to stay
Posted 28 Sep 2023 on HotelsThe building/room is worn out. Need to fit the room. Need professional to keep up the building/room.
Comment from Hotel Management
29 Sep 2023 by M, Hotel Management
Dear Jacob,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
1 Sep 2023 by M, Hotel Management
Dear Rebecca,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 31 Jul 2023 on Orbitz
Comment from Hotel Management
24 Aug 2023 by M, Hotel Management
Dear Elizabeth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 30 Jul 2023
The room was clean and the air cond worked well but the area was a little strange.
Comment from Hotel Management
11 Aug 2023 by M, Hotel Management
Dear Paul,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
by A verified traveler
Posted 29 Jul 2023
Goid price. Not enough light in Vanity area for makeup.
Comment from Hotel Management
11 Aug 2023 by M, Hotel Management
Dear Sylvia,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
