Ratings based on 695 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Everything was great, newly renovated and clean
by A verified traveler
Posted 2 Jun 2024
I was told the stay would be cancelled if I didnt prepay the day before so I found another hotel…
Comment from Hotel Management
3 Jun 2024 by HP, Hotel Management
We are sorry to hear that we could not hold your room and you had to go somewhere else. Being a sold-out weekend hotel makes sure all credit card on file is guaranteed to hold the room. As your card was declining and you were not able to provide valid credit card to hold the room, unfortunately we had to cancel the reservation. we apologize for the inconvenience. Sincerely,Hotel Management.
by A verified traveler
Posted 19 May 2024
Pretty safe and quiet. A bit of construction going on so the elevators were a little unfinished but not inconvenient. Rooms were clean and everything felt new.
Comment from Hotel Management
20 May 2024 by HP, Hotel Management
Thank you for staying with us and for sharing your feedback with us. We are pleased that you enjoyed your stay with us at Candlewood Suites, Texas City. We apologize for the inconvenience due to renovation. Looking forward to having you again soon.Kind Regards,Hotel Management
by A verified traveler from Austin
Posted 16 May 2024
Stayed here the night before our cruise. Convenient and less than a half hour from the port. Good price and value.
Comment from Hotel Management
18 May 2024 by HP, Hotel Management
Thank you for taking out time to write review. Review like your helps us to provide excellent service to our guest and continue to improve to provide best stay for our guest.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
For this stay, I elected to pay upon arrival. When I checked in and told the staff I wished to use a different card she told me they would have to refund the original card. This is not what I wanted. Since my card was already charged, I elected to keep it on the same card. Again, this was not what I wanted.
Comment from Hotel Management
15 Apr 2024 by HP, Hotel Management
Thank you for choosing to stay with us and for taking the time to complete this survey. As it was a sold-out weekend, once the cancellation deadline is over that is 6 pm night before the day of arrival, hotel makes sure all the reservations are guaranteed with valid credit card to hold the rooms for guests. We apologize for the inconvenience caused. We hope to see you again when you will be visiting your family in Texas City.Kind RegardsHotel Management
by A verified traveler
Posted 13 Apr 2024
Rooms dated but staff friendly and knowledgeable about the area.
Comment from Hotel Management
14 Apr 2024 by HP, Hotel Management
Thank you for staying with us and for sharing your feedback with us. As you may have seen the hotel is under renovation and started with top floor. Looking forward to seeing you again in our newly renovated room on your next visit to Texas City.Sincerely,Hotel Management
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
14 Apr 2024 by HP, Hotel Management
As your credit card was declining, so we had to cancel your reservation due to which we could not accommodate your stay at hotel. Your reservation was cancelled without any penalty.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
24 Mar 2024 by HP, Hotel Management
Thank you for choosing to stay with us and for taking the time to complete this survey. Wow beautiful 5 stars review. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
11 Feb 2024 by HP, Hotel Management
Thank you for choosing to stay with us and for taking the time to complete this survey. We are happy that you enjoyed your stay and looking forward to having you again soon.Kind Regards,Hotel Management
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by HP, Hotel Management
Thank you for choosing to stay with us and for taking the time to complete this survey. We enjoyed having you and we hope to see you soon. Sincerely, Hotel Management.
