Ratings based on 621 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Easily accessible and good privacy booking in & out.
Comment from Hotel Management
8 Apr 2024 by Reception, Hotel Management
Thankyou Fiona for your review. Glad you like your stay, look forward to welcoming you back.
by A verified traveler
Posted 12 Mar 2024
Nice and clean
Comment from Hotel Management
14 Mar 2024 by Reception, Hotel Management
Thank you Georgi for the review following your stay.
by A verified traveler from Cowichan Bay
Posted 8 Feb 2024
Pros - Large room and well stocked to meet our needs. Bed was good and overall apartment was clean. Easy walk for supplies and restaurants.
Cons - Confusing check-in, A/C needs an upgrade, and because guests are required to clean their own dishes. They were not cleaned very well for our use when we arrived.
Comment from Hotel Management
10 Feb 2024 by Reception, Hotel Management
Thank you Teresa for your review following your stay. Its great to read that you enjoyed your stay in one of our large and comfortable one bedroom apartments.We appreciate the honest feedback in regards to the dishes and a/c and will be discussing this with our housekeepers to make sure they stay on top of these things.
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
10 Feb 2024 by Reception, Hotel Management
Thank you Pierre for the review following your stay, we look forward to welcoming you back to Sails in the near future.
by A verified traveler
Posted 5 Jan 2024 on Wotif
Looked like our room was in the midst of a makeover - marks on the walls where artwork used to be - TV too low for the bed and strangely no fly screen. Room overpriced for the state it was in. Clean and comfortable and great location.
Comment from Hotel Management
10 Jan 2024 by Suzanah, Hotel Management
Hi Helen, thank you for your review. We do apologise for any inconvenience caused during your stay. Our team is constantly working on improving our rooms and facilities, and we appreciate your feedback about the marks on the walls and lack of a fly screen. We will make sure to address these issues immediately.We are glad to hear that you found our location convenient and enjoyed a comfortable stay overall.
by A verified traveler
Posted 12 Dec 2023 on Wotif
Comment from Hotel Management
19 Dec 2023 by s, Hotel Management
Thank you Tammy!
by A verified traveler from Cumberland
Posted 4 Dec 2023
A nice place to stay with lots of space and everything I needed for a comfortable visit. Staff is very friendly.
Comment from Hotel Management
19 Dec 2023 by Suzanah, Hotel Management
HI Susan, thank you for your review! We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon!
by A verified traveler
Posted 26 Nov 2023 on Wotif
Comment from Hotel Management
19 Dec 2023 by Suzanah, Hotel Management
Thank you Robert!
by A verified traveler from Lindfield
Posted 24 Nov 2023
Terrigal Sails Apartments are very close to local cafes, pubs and has a large variety of places to eat all within an easy 5-10 walk. Beach is also very close with easy 10min walk. Would recommend for short stay or.couples.
Comment from Hotel Management
19 Dec 2023 by Suzanah, Hotel Management
Hi Andrea, thank you so much for the great feedback! We are so glad you enjoyed your stay with us and we so appreciated the recommendation! We look forward to seeing you again.
by A verified traveler
Posted 13 Nov 2023 on Wotif
Every thing was Ok, very confortable and nice
Comment from Hotel Management
18 Nov 2023 by Suzanah, Hotel Management
Hi Ivan, we are so glad to see you were comfortable and you enjoyed your stay with us! We look forward to seeing you again.
