Ratings based on 812 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Beds were not that comfortable.
by A verified traveler
Posted 16 Jun 2024
Staff was great, but this is an OLD hotel that isn’t maintained. Bubbled up wall paper in our room, shower fixtures not connected, hair and dirt on wall, worn carpet in halls, stickers torn everywhere.
by A verified traveler
Posted 10 Jun 2024
Everything was clean and the staff was great. The only aspect would be that the bed was very noisy. I was traveling alone and just turning over in the middle of the night woke me up.
Comment from Hotel Management
11 Jun 2024 by Crystal, Hotel Management
I'm sorry to hear that the bed was noisy. We are getting a full remodel this year and all new beds. Hope you will come check us out when it is done. Thank you for your feedback.
by A verified traveler
Posted 3 Jun 2024
inside the hotel looked pretty nice and clean and that was about it and the staff on 6-1-2024 was decent when we were checking in. when we got in our room it was pretty clean, the bathtub wouldn't run any water when me and my fiancé tried and the toilet didn't really want to flush had to hold down on the handle and one of the beds really squeaked and when checking out we told the staff that the tub wouldn't work to get water out and we were told it did work like we didn't know what we were talking about and she wanted to argue with us about it, so I just let it go. also the top floor we were on in our room we opened up the curtains and someone could've opened up the windows in the room
Comment from Hotel Management
11 Jun 2024 by Crystal, Hotel Management
Thank you for your feedback. We will address the issues you described. We are getting a full remodel this year and we are really excited about it. We hope you will give us another chance in the future.
by A verified traveler
Posted 23 May 2024
Everyone was nice , shower was confusing
Comment from Hotel Management
11 Jun 2024 by Crystal, Hotel Management
Thank you for your review. We're sorry the shower was confusing. We are getting a full remodel this year and hope you will give us a chance to make it right for you.
by A verified traveler
Posted 19 May 2024
Our water in the shower didn’t turn on, we told them as we left. They said it does actually work but you have to pull down then up, etc. because it is broken but you can make it work. Then, they made me feel like I should have called them, making me feel bad for not coming down (we were in a hurry). Didn’t offer any remediation. Shortly thereafter, another person complained and was offered a reimbursement. They could have posted instructions in the room or let us know at check in if the faucet was broken.
We normally stay at Hamptons about 30 nights per year but we are rethinking that.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Nicole , Hotel Management
Hi Vladimir, Thank you for choosing to stay with us. I appreciate you taking the time to leave a rating. Please keep us in mind for any future travels to the area.
by A verified traveler
Posted 14 May 2024
In town to visit family first time. We stayed at this location. It was very nice and acceptable. We would stay there again..
Comment from Hotel Management
15 May 2024 by Nicole , Hotel Management
Hi Robin, Thank you for choosing to stay with us and for leaving feedback regarding your stay. My staff will be thrilled to know that you enjoyed your stay. Please come back and see us again sometime.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
11 Jun 2024 by Crystal, Hotel Management
Thank you for your review.
by A verified traveler
Posted 30 Apr 2024
I was treated pretty badly upon checkin to this hotel.
I called their corporate office to talk to someone about the issue, but was told I had to send in an e-mail. I did that. It took awhile and a number of e-mails before their corporate offices created a case for me. I was told I would hear from someone in the hotel management in 3-5 days. As of writing this review (about 10 days from the last message I received), no one from the hotel management has ever tried to contact me. No phone call. No e-mail. Nothing.
If you stay at this hotel and everything works out, you'll probably enjoy your stay. If there are any issues, don't expect the corporate offices or the hotel management to act like they care about your experience.
