Ratings based on 444 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We had a few issues that were dealt with quickly and friendly staff. Will definitely book again
Comment from Hotel Management
29 May 2024 by Amin, Hotel Management
Dear TanyaThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand & Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 24 May 2024
Adequate
Comment from Hotel Management
27 May 2024 by Amin, Hotel Management
Dear JindrichThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 10 May 2024
Great place to stay very friendly staff close to all shopping places😊
Comment from Hotel Management
13 May 2024 by Amin, Hotel Management
Dear Tina Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am thrilled to see your comments regarding friendly staff and convenient location. This motivates us to create more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia.Warm RegardsAmin Sunderji General Manager
by A verified traveler
Posted 5 May 2024
Check in was a big screw up. Waited a hour for them to sort it out.
Comment from Hotel Management
6 May 2024 by Amin, Hotel Management
Dear Dominique Thank you for completing the survey regarding your recent stay at our property.During check in our staff explained regarding booking problem happened due to date difference, booking made for May 4, 2024 night stay after midnight and date got changed to May 05, 2024.I am sorry for the delay caused but it was not a mistake of hotel, it happened due to difference of dates, system was unable to locate the booking of previuos date because it was made on May 05, 2024 for the stay for May 04, 2024 night.Kindly consider staying with us again so that we can have another chance to provide you with superior service. Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 2 May 2024
They can offer more variety in the complimentary breakfast.
Comment from Hotel Management
2 May 2024 by Amin, Hotel Management
Dear JovitaThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly put your comments regarding breakfast for consideration.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Warm RegardsAmin Sunderji General ManagerBest Western Terrace Inn Hotel
by A verified traveler
Posted 29 Apr 2024
Felt rundown and cleanliness was not on point at all. The phone was so grungy and looked lije ut gadnt been cleaned ever. My bed spread had a stain on it and i cant be sure it was clean (it was white so this was really obvious). And one of the shelves hadnt been dusted in a while. Just ew.
Breakfast was excellent and the lady running that was fantastic. Front desk people were okay.
Comment from Hotel Management
30 Apr 2024 by Amin, Hotel Management
Dear NicolleThank you for completing the survey regarding your recent stay at our property.I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 18 Apr 2024
It was an average hotel. Breakfast was the best feature. Shower had temperature issues. Hot and cold fluctuations
Comment from Hotel Management
19 Apr 2024 by Amin, Hotel Management
Dear GlyndenThank you for completing the survey regarding your recent stay at our property.I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are working on property renovation plan, recently finished outside whole building painting this year A/C system will be upgraded.Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach to usSincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 15 Apr 2024
Good breakfast
Comment from Hotel Management
16 Apr 2024 by Amin, Hotel Management
Dear GlydenThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your comment regarding Good Breakfast. If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 11 Apr 2024
We were comfortable
Comment from Hotel Management
19 Apr 2024 by Amin, Hotel Management
Dear JakeThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am delighted to see your comments regarding comfortable stay.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Amin SunderjiGeneral ManagerBest Western Terrace Inn
by A verified traveler
Posted 10 Apr 2024
Great staff
Comment from Hotel Management
11 Apr 2024 by Amin , Hotel Management
Dear IgorThank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us.I am pleased to see your comments regarding Great staff. This motivates us to create more unique & memorable experiences.We belief in dedicated and competent services and your experience surely reflect our efforts for achieving it.We appreciate your patronage and hope you will stay with us at Best Western Terrace Inn the next time you are in Terrace. We look forward to your return.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and Expedia. ComWarm RegardsAmin SunderjiGeneral Manager
