Ratings based on 106 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Nice little hotel. Not much experience in the hotel industry since it is very new. Tepoztlán is dead during the week which means less staff. Hotel hostess did everything from front desk, to take things to the room and almost park the car. Need to work on that during the week. Weekends a lot mor staff.
Comment from Hotel Management
23 May 2024 by Hotel El Ciruelo, Hotel Management
Fue un placer atenderlos, tomaremos en cuenta sus comentarios
by A verified traveler from san antonio
Posted 28 Apr 2024
Muy caro, no AC, acabados de baja calidad, en la regadera no salía agua fría, el servicio poco atento
Comment from Hotel Management
19 May 2024 by Hotel El Ciruelo, Hotel Management
Fue un gusto tenerlos con nosotros, tomaremos en cuenta sus comentarios
by A verified traveler from Bogota
Posted 4 Apr 2024
Amazing hotel with beautiful rooms. The view from our room was great and really enjoyed the jacuzzi. Loved the experience
Comment from Hotel Management
4 Apr 2024 by Hotel El Ciruelo, Hotel Management
It was great to be able to serve you, come back soon.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Hotel El Ciruelo, Hotel Management
Fue un gusto atenderlo.
by A verified traveler
Buenisima vista
Posted 17 Dec 2023 on HotelsLa vista de los cuartos es buenisima. El servicio es bueno. Los cuartos son lindos. Perfecto para quedarse. Buena comida
Comment from Hotel Management
24 Dec 2023 by Hotel El Ciruelo, Hotel Management
Fue un placer servirle
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Hotel El Ciruelo, Hotel Management
Nos dio mucho gusto poder servirle
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
8 Dec 2023 by Hotel El Ciruelo, Hotel Management
Nos dio mucho gusto atenderlos
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
23 Nov 2023 by Hotel El Ciruelo, Hotel Management
Fue un gusto atenderle
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
19 Nov 2023 by Hotel El Ciruelo, Hotel Management
Nos dio mucho gusto atenderle
by A verified traveler
Posted 6 Nov 2023 on Hotels
Comment from Hotel Management
8 Nov 2023 by Hotel El Ciruelo, Hotel Management
Fue un placer atenderles, esperamos regresen pronto
