Ratings based on 143 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
La propiedad está casi abandonada. No hay un gerente responsable. El mantenimiento es pésimo, la alberca está destruida. Por el precio esperaba algo mejor
Comment from Hotel Management
26 Mar 2024 by Elena, Hotel Management
Sentimos mucho que esa sea su opinion, la verdad no entendemos sus comentarios, hay un gerente en sitio, la alberca es climatizada y en buenas condiciones, el jardin y habitaciones estan bien mantenidas, etc. de todas formas vamos a revisar todo
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Elena, Hotel Management
Muchas gracias por tomarse el tiempo de hacernos saber su opinion, fue un placer servirle esperamos verlos otra vez muy prontoSaludos cordiales
by A verified traveler
Posted 22 Dec 2022
The staff were polite and efficient the rooms We're clean and nice The gardens were beautiful but the maintenance of the Of the steps to our room we're in poor condition so bad in fact that I had a fall because they were not illuminated and the tiles of the steps were broken I smashed my face into the glass injured my foot and broke my glasses
Comment from Hotel Management
26 Dec 2022 by Elena, Hotel Management
Sentimos mucho que haya tenido este percance, vamos a revisar los aspectos que mencionaSaludos cordiales
by A verified traveler
Posted 27 Nov 2022 on Hotels
Comment from Hotel Management
1 Dec 2022 by Elena, Hotel Management
Muchas gracias por tomarse el tiempo de hacernos saber su opinion, nos da mucho gusto que su estancia haya sido de su agrado, esperamos poder servirle otra vez muy prontoSaludos cordiales
by A verified traveler
Posted 7 Nov 2022
I’m disappointed with this property because it has so much potential to be great. One can easily tell that owners haven’t been investing money back into the property. I am very unsatisfied with the ‘suite’ that I booked, it was more than twice the price of a regular room and only advantage it truly had was more square feet. The bathroom was horrendous, it was smaller than my guest bathroom at my house, poor water pressure, dirty towels (dried blood), dirty and damaged shelving. The room also had a very humid smell when entering, the smell where you wish you could turn on AC for a few hours to get rid of it but they only had a fan. TV didn’t work. Rack in the closet nearly collapsed when I hung my clothes on it. No bottled water. Only 2 small pillows on a king sized bed. Had to walk up stairs above the reception to enter the suite. Pool was very dirty when we arrived. In the end, I regretted buying the suite and wish I chose a normal room. As a hotel to rent for a place to keep your things and sleep, it’s fine. Just don’t stay here if you want to enjoy it he hotel property and spend your time there.
Comment from Hotel Management
24 Nov 2022 by Elena, Hotel Management
We're really sorry your stay was not what you expected, we take into consideration all the points that you mentioned and already took action on this aspectsAbout the pool as we told you the day before you arrived the pump broke and we were fixing it so next day it was cleanA normal room was not availabe, we were completely booked, as we told you the only one was the suite
by A verified traveler
Posted 10 Sep 2022
Muy amable el personal, cama muy cómoda pero entre mucha luz por las persianas
Comment from Hotel Management
15 Sep 2022 by Elena, Hotel Management
Muchas gracias por tomarse el tiempo de hacernos saber su opinion, nos da mucho gusto que su estancia haya sido de su agrado y tomamos nota del asunto que nos menciona, esperamos tener el placer de servirle otra vez muy pronto
by A verified traveler
Posted 1 Jun 2022 on Hotels
Comment from Hotel Management
2 Jun 2022 by Elena, Hotel Management
Sentimos mucho que su estancia no haya sido lo que esperaba, nos gustaria saber porque para poder corregir los detalles que no le agradaron
Saludos
by A verified traveler
Posted 1 Dec 2021
Walls were half painted. Instead of AC there was a small portable heater. Plastic Rolling curtains look and feel tacky.
Room is no way what they advertise. Too little room for the fee they charge.
When you call they do no identify the property and finding it was a challenge because the sign is small and faded. Will not be staying again
Comment from Hotel Management
8 Dec 2021 by Elena, Hotel Management
I'm sorry you didn't have a good experience
by A verified traveler from Lexington
Posted 16 Nov 2021
by A verified traveler
Posted 1 Nov 2021
Nice play to stay!
Comment from Hotel Management
2 Nov 2021 by Elena, Hotel Management
Muchas gracias por tomarse el tiempo de hacernos saber su opinion, nos da mucho gusto que su estancia haya sido placentera
Esperamos poder servirle muy pronto en el futuro
Saludos cordiales
